Through Banckle Live Chat App for Shopify, you can efficiently conduct live chat sessions with the visitors of your Shopify Ecommerce shop and provide them online customer support. It enables you to get more personal, collaborative and social with them and turn each visitor of your online shop into a customer.
Being Collaborative and Social
Banckle Live Chat App for Shopify works like an office reception of your online store. Through it you can monitor the activities of your website visitors and track their user patterns as well as interests. Based on this information you can proactively reach your potential customers with confidence. Knowing their exact needs and requirements will enable you to get personally involved with them on a more collaborative and social note.
User experience is the focal point for configuring and integrating Banckle Live Chat Shopify Plugin into your online Ecommerce shop. It is easy to configure, quick to integrate and fun to use. Plus it comes with a dream price…i.e. FREE.
To make things easier and more personal for you, there is Banckle Admin Console. You use it to control, tweak and fine-tune Shopify Banckle Live Chat Plugin. This grants you complete freedom to be more innovative, creative and playful with your online store’s Live Support experience.
Departments: define one or more departments with users.
Canned Messages: define pre-recorded chat messages to handle the multiple customers at a time. Just use the shortcuts to send a typo-free chat message.
Survey: post chat session surveys are a great source of valuable feedback from your customers. This will keeps you on the same page as the customer and let you know about the expectations of your customers about your online shop.
Deployment Widget: need to define or fine-tune the Live Chat icon? No hectic. It is very easy and fun to define a pre-configured deployment widget. Customize the chat greeting messages for the customers or use the default ones. Send an automated proactive request to initiate a chat session and configure time interval for this automated invitation message. Activate in-built Google Translation feature to make sure you address the global audience without getting effected by the language barrier.
Filter Rules: while you are making a sale. Any bad joke or wrong word could ruin the prospects of making that sale. Banckle Live Chat App for Shopify has got you covered. You can configure the App to filter out the profane words and replace them with a nice one. You may also configure it to completely disable the profane messages to be reached at the customer’s end.
Notifications: set various sound alerts and visual notifications for the chat messages and other events.
Blocked IPs: Banckle Live Chat Plugin for Shopify enables you to block the desired IPs. This empowers you to control the spam and abusive visitors. You can view and manage the blocked IPs. The name of the operator whom blocked the IP is also recorded as well as the reason the visitor is blocked for.
Archived Messages: you do not need to be online all the time to receive the customer sent messages. The customers can also send you offline messages that you can later view and reply to. Later you can view and manage all such offline messages and their respective replies. The name of the operator whom replied the message is also visible.
Being informative about your prospective customer is as important as being informative about the product that you are selling. Through its state of the art analytics and reporting, Banckle Live Chat App for Shopify helps you do exactly that. It tells you all the information about your customer that actually matters, for example, Where the visitors are from? How many times they have visited your website? Which pages on your website are getting more hits? What are their machine and software specifications? Banckle Live Chat accurately gathers all this information and helps you to monitor and track your website visitors and enables you to learn the behavior and requirements of your prospective customers. Its Dashboard hosts a wide array of intuitive charts as well as visitor statistics reports to empower you to take your business to new heights of success.
Banckle Live Chat, with all its full feature-set and user-friendliness is a very handsome alternative to the oLark, Zopim and LivePerson. The way it solves all your Ecommerce shopping cart, Live Support requirements, makes it a very good replacement and suitable substitute for all contemporary Live Chat and Live Support applications.
This is just the tip of the ice-berg. Banckle is determined to reach out to every platform and application that means something to its users. Under the umbrella of Marketplace at Banckle, you can get tools for all sorts of CMS and other platforms like WordPress, Joomla, Drupal and Shopify. If your platform is not listed, please feel free to share with us and we will get a widget/plugin ready for you to integrate Banckle Live Chat.