Powerful new features, services and plugins for your Shopify store

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LiveChat

LiveChat

  • Increase your sales conversion rate up to 25%
  • Maintain strong relations with your customers
  • Provide support to your customers exactly when they need it

LiveChat is a powerful, fast and intuitive app, enabling your sales representatives to contact customers on the website. Help online visitors find what they need and convert them into customers.


LiveChat is available through a web browser and desktop apps for PC and Mac. Operators can chat with visitors on the go with LiveChat for iPhone, iPad and Android.

Key LiveChat advantages



  • Increase of sales conversion rate up to 25%

  • Instant customer contact with sales people

  • Increase of customer satisfaction and loyality

  • Stunning looks and social media fanbase generation

Chat Window


Easy to customize and rebrandable chat window. Out-of-the-box style templates.

Traffic monitoring


Track visitors in real time. Automatically invite them to chat if they abandon an order or shopping cart, and save the sale.

Analytics & Reporting


Generate reports for each agent with the number of chats, invitations or time spent with the customer.

Multiple languages


LiveChat works in over 30 languages.


Compatible with all browsers


  • Internet Explorer

  • Firefox

  • Google Chrome

  • Opera

  • Safari

  • Web Mobile

Feature list


Agent application:



  • Chat supervision

  • Customer message typing sneak-peek

  • Proactive invitations with an automated invitation triggering system

  • Whispering invisible messages in-chat to aid the sales process

  • Access to chat history with returning visitor recognition

  • Chat transfers between agents and departments

  • Audible and visual notifications

  • Customer details including current page address,

  • Unlimited concurrent chats displayed in tabs or windows

  • Queueing visitors

  • Banning of abusive visitors

  • Canned responses

  • Facebook details and pictures of customers logging in via FB Connect

Customer's window:



  • Access from any web browser equipped device

  • Typing indication

  • Twitter, Facebook fanpage, Facebook Like, Google +1 buttons

  • Logging in using Facebook

  • Rate Me! system to evaluate performance of agents

  • Sending the chat log to your e-mail address

  • Pre-Chat surveys

  • Post-Chat surveys

  • Offline message form if after hours

  • Audible and visual notifications of replies

Website monitoring:



  • Activity on the website displayed in real time

  • Visitor status: Online, Invited, Chatting, Offline and more

  • Referring pages

  • Keywords

  • Visit history

  • Browser, language, country, city

  • Notifications about new visitors

  • Multiple websites supported

Customization:



  • Pre-defined chat window templates

  • Branding LiveChat with company logos

  • Custom color scheme generator

  • Chat Buttons, Standard Invitations and Personal Invitations and trigger galleries

  • Upload of custom Chat Buttons, Standard Invitations, Personal Invitation and trigger graphics

  • Easily customizable your Pre-chat Surveys, Post-chat Surveys and Offline Message forms

  • Shared environment of common Canned Responses, URL Addresses and Push Pages

  • CRM Integration

  • 3rd party apps

Statistics:



  • Pre-Chat and Post-Chat Surveys

  • Agent availability

  • Chat-to-goal conversion gauge

  • Queue waiting, queue abandonment

  • Google Analytics integration

  • Invitations to chats ratio

  • Agent performance ratings with avg. chatting time

  • Customer satisfaction with agent comparison charts

LiveChat reviews (10)

posted

Great app. Integrates easily with our store, looks good and helps us engage and provide better customer service for our consumers and customers. Really like the iOS and Android LiveChat apps which allows us to respond to service inquiries when away from the PC. After sales service is also very good. A+++

posted

The best Chat Integration going around! Prior to LiveChat we trialled and subscribed to a number of different Live Chat apps, but LiveChat is by far the easiest, cleanest and most robust we have used. It works well from the browser and mobile devices (mobile phones / tablets) via the purpose built app. We found this particularly good and much more stable than IM clients. The support provided is top notch too should you get stuck. There is also flexibility in subscription options so you are not locked in. This is handy for stores that a seasonal and want to have a LiveChat presence only at certain times of the year. Sure it costs a little more than others, but we think it's worth every extra cent. We couldn't recommend this app more highly!

posted

My store is of the adult variety, and my customers are always embarrassed to ask questions, but with LiveChat I can't shut them up! So fantastic for having a sales conversation.. Just a few minutes chatting = MONEY!

I think the best feature of this app is the ability to watch your customers in REAL TIME as they browse your site. YOu can jump in and help them at any time. It's a wonder way to see what pages are HOT.. and what is not.

EXCELLENT!

posted

We implemented thıs app for our shop that sells cool t-shirts and printed t-shirts. It works great. Customisation at its best.

posted

We have tried every customer support chat platform & LiveChat is the one! Though it's a bit more pricey than others, LiveChat offers the best service. The automated greeting feature allows us to target EVERY visitor in a personable way giving them a brick & mortar store feel.

Love that we can see into our customers' shopping carts!

posted

I have life chat on my other Shopify site www.NatureRelaxation.com. One other great thing I forgot is the ability to monitor who is browsing your site in real-time, along with where they were referred from, and their location. Pretty awesome feature!

posted

I love Live Chat. No matter where I am, customers are able to connect with me instantly (I have the Live Chat app for my iPhone as well.) If I miss their chat, Live Chat still captures their email address which is worth it's weight in gold. Great app, worth every cent!
-Dave
www.EpicWallArt.com

posted

I canceled my account with them via shopify and they billed me the following day. Then they told me I couldn't get a refund for the month I'm paying for but not using. The reasoning is that "they treat all of their customers the same".

posted

livechat is just great to get direct response from your web visitors.

You need some technical know how to build it in.

but if it works, it rocks

the chat support of livechatinc.com itself is very fast and proficient!

so I give 5 stars

pierre

posted

Easy enough to install and some very strong features. Price wise it could be lower considering this sort of feature is free with other cart apps but would highly recommend the 14 day trial

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