posted over 2 years ago
DO NOT INSTALL THIS!
I have had a horrible experience with PowerReviews. I signed up with them based on the description on this app page. The description promises that their ReviewExcelorator and SEO Mini Site are included in the service. It also promises that it is integrated with Shopify.
As soon as I installed the app and created my account with them, I tried to activate the ReviewExcelerator only to find that it was not integrated with Shopify. When I wrote their customer service, they told me that it doesn't work with Shopify and that I had to find a way to make it work myself. After I wrote several times and pointed out that they advertise it as being integrated, they finally set up an integration for me. This is after I spent many hours trying to figure out how to make it work and mailing them etc.
Next I wanted to set up the SEO Mini site only to find out that it is not included in the plan. When I wrote them to point out that they advertise it as included they first denied it. Then they said that they can't afford to provide it at the price that I am paying. Then they told me that it is not their responsibility what Shopify writes on their App page and that they don't have to fulfill what is written there because they have no control over it.
I am basically stuck with this service because I have already invested too many hours integrating it, collecting reviews and encouraging my customers to write reviews, but I am disappointed that Shopify is partnered with a company like this.
I guess I should have known better when I saw that the app has a rating of 1 out of 5 stars, but it seemed to me that most people were giving a low rating due to the price and I thought the price was reasonable for all of the features that they were offering. Turns out that they don't actually provide those features.