Asher Guitars & Lap Steels Store
posted 3 months ago
customer service is poor. I am currently trying to find something else to switch to. I also purchase the monthly service, and now am having a hard time canceling it.
UPDATE: STILL trying to cancel my monthly basic subscription and get no response. The phone number is not working, and they do not reply to my emails. BEWARE of this company! I signed up for the basic plan because the service rep Rinkart Ashby said he could easily set up my data feeds to google and amazon - neither are working and 3 months have gone by! He has stopped responding to emails and i cant seem to get ahold of anyone to cancel my subscription. I will be going to the Better Business Bureau today to file a complaint.
NEW UPDATE: Still trying to cancel my subscription - and now i have to change my card and all my business info because they keep charging my card the monthly fee....BUYER BEWARE - THIS IS A FRAUDULENT COMPANY THAT WILL TAKE YOUR MONEY AND NOT RESPOND. THE PHONE NUMBER HAS A VOICE THAT SAYS IT IS BUSY AND TO CALL BACK - THEY DONT ANSWER OR ACKNOWLEDGE EMAILS....
FINAL UPDATE: After months of trying to get ahold of Retail Tower to cancel my subscription, i had to persistently hound Shopify to get involved after they initially tried to say they had no power to do anything about it. After vowing to "go to the top shopify person" with this I finally go some response from Shopify and they connected me with a great guy who said he would help me. After Shopify got involved, RetailTower finally cancelled my subscription and gave me a refund for 2 of the 4 months that there were fraudulently charging my card. In the meantime, I had to cancel my business credit card that they had on file in attempts to get them to stop charging my card. I spent countless hours emailing, filing complaints, etc against them. So, with all that - I WOULD AVOID RETAIL TOWER AND BY ALL MEANS - DO NOT SIGN UP FOR A MONTHLY BASIC OR ANY SERVICE WITH THEM!!