When I first signed up for Stitch, I had tried several other apps first. We desperately needed an app to synch inventory between Amazon, eBay, and our Shopify store. We were constantly running out of stock, then selling some on another channel before we could pull the listing. If you know the frustration and the constant panic of knowing you've got 1 of a particular SKU left in stock, and it's listed in 3 places, and watching those e-mails constantly so you can pounce when one sells, then you are just the kind of person looking for Stitch Labs! The first apps we looked at had fundamental issues. Some didn't support eBay, some didn't support Shopify (strangely they all seem down with Amazon). Then we looked at one that was CRAZY complex, and all the help files strongly urged us to pay them to set it up for us. Kinda suspicious. Then we found Stitch labs.
I swear a choir of angels was singing when I first logged in. It does everything you need to keep your inventory straight across channels. It does it automatically. Got 1 left in stock? Sold it on Amazon? Boom, your eBay listing is ended. Boom, you're out of stock on your website. All while you sleep. Literally! It is so easy to use, but deep and full-featured enough that you'll be learning new tricks all the time.
Stitch is the gift that keeps on giving. We were just looking for a multi-channel inventory program. We never expected that it would also be able to make purchase orders for us. AND it would allow us to receive those PO's and adjust inventory for us. AND it would allow us to automatically e-mail those PO's to our suppliers. Every time I find a new feature of Stitch, I say "oh, yes, I needed that!!"
Anecdote: I wanted to change some SKU's, so I uploaded a CSV file of our inventory list with some changes made to it. I did something dumb; I should have left my inventory counts alone, but I cleared the columns, thinking this meant it wouldn't do anything. Turns out that means it was all zeroes now. OH NO! To make it worse, it's 10:30 at night (7:30 PM on a Sunday over on the Pacific coast where Stitch is based). We're freaking out. Surely we can't get any support until 8AM PST, which is 11 in the morning for us! AHHH! We sent in a desperate cry for support, and quite unexpectedly, Jake, one of the company's co-founders and experts (what they call Master Stitchers) responded. He had us call him, showed us how to fix it, and while demonstrating it realized that he was basically already fixing it...so he uploaded the fix, got us back up and running, and prevented an early heart attach on my part. All of this, I must remind you, on Sunday night, way after hours.
I've dealt with several members of their support staff so far -- Eric, Jake, Sara, and Bethany -- and they are all 1) super helpful 2) very knowledgeable 3) pretty much always available. We're very happy with them, and expect to be using them for a long time.