Stitch Labs

We've been using Stitch for almost a year. It's close to being a viable solution, but it's still so far away.

Here's why it falls short:

1) Initially, you could push product listings to Shopify (a beta version but the reason I chose Stitch in the first place). But they disabled that functionality with the release of version 2.0. So you have to enter products in Stitch...and then enter them in Shopify...and then link them together manually. It's PAINFUL (and double the work!). Apparently the "push listings" feature is "coming in the next few months". It's been 6 months. How much longer? I can't get an answer.

2) The new 2.0 version is horrible compared to the original. Slow and awful UX. Thankfully you can still use the original legacy version. But for how much longer going forward?

3) If you live outside the USA, it doesn't handle Tax properly. In Australia, we have GST (10%). So you can't send a customer the invoice from Stitch (i.e it doesn't separate the taxable component of the purchase. So I'm stuck with the Shopify invoices. Plus, if you want to integrate with XERO, forget about it (because it can't easily handle the GST). They can't even give me an estimate of when this Tax issue for countries outside the USA will be fixed.

4) You can't scan-in barcodes to add them to products. You have to manually enter barcodes. Scanning in barcodes would save so much time...especially when (and if) they get the "push listings" feature back online.

5) Price gouging. If you have a seasonally busy month (i.e. xmas), they will automatically bump you up to the next price plan (even though your transactions for all the previous months were well under the limit). I wouldn't care so much if not for the other issues.

6) Refunds in Shopify don't automatically fix inventory levels in Stitch. You have to manually adjust the levels in Stitch after you've processed the refund or exchange in Shopify.

This app could be the best in category if only they listened to their customers and fixed the pressing problems. Instead, they're always "sorry" and unable to give detailed estimates related to their roadmap (or releasing "new" features that I don't care about). I've hung on, but now I'm seriously considering making the "Switch from Stitch".

Our business has been using Stitch Labs for nearly 2 years. It easily integrates and manages our inventory from different selling platforms, which puts the order statistics and resupply information right at our fingertips. Stitch Labs has greatly streamlined our workflow. And their customer service staff is - without doubt - the best we have ever encountered.

I originally signed up for stitch labs and left a negative review but then deleted it because I wanted to give them another chance.
I can honestly say that They tried ripping me off. They constantly tried charging my card over $800 . When I said whats going on they said There is a technical problem and they ll sorted it out. It has been 3 months and I still get emails telling me My card is declined . Luckily I leave zero balance on that card just for Stitch Labs. They are so disorganized and has a terrible a support

I would not leave this review if they have not annoyed me so much and tried taking money from my account this morning again although I deleted the app long ago.

Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback.

Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between.

We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward.

Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.

The best inventory management system for ecommerce. If you are looking for an inventory system to manage multiple platforms, stop looking and just subscribe to stitch labs! I evaluated about 5 various platforms and ended up coming back to stich. Support is perfect and always a quick response.

Stitch labs is the best app for syncing inventory across multiple shopify stores and multiple sales platforms.

Rather you sell only on different shopify stores or online & brick and mortar or even on ebay or other online sales channels, your inventory will sync and products will go out of stock when they need to no matter where you make your sale.

You can create purchase orders so that your incoming inventory is automatically added also.

The reporting tools are very powerful and have really helped us get the intel we need about our inventory so that we can forecast our inventory needs.

The customer service is top notch and we truly are thankful for what stitch has given us the power to do as a company.

We use Stitch Labs to sync our inventory between a Vend POS system and multiple selling channels. Stitch Labs also integrates with Shipping Station to handle our shipping needs. Stitch Labs handles these integrations and different aspects of our business flawlessly. In short, it is a great piece of software that makes our life easier!

I've worked on several different inventory management systems and StitchLabs is hands down the best. For us we needed a software that would allow for multiple channel inventory control and thankfully Stitch keeps us organized and on top of our work flow. It also syncs with many other apps like Paypal and ShipStation for easy payment and shipping control. And if you ever have a problem, their customer support is amazing.

We have many different sales platforms and we could not keep all of our inventory in sync without Stitch!

The customer service is great! They are always around to help.

We can't say enough great things about this app!

Our new business has several channels, just one is E-Commerce. Shopify is great for that, but we needed a separate solution for traditional channels. STITCH is that solution and so much more. In addition, I have found the level of support at to be the best I have ever received from any Internet based vendor!!!
STITCH seems to GET that service is literally everything and goes that extra step to keep us (their revenue stream, after all) happy.
Bravo and I'll be a STITCH evangelist for some time to come!
David, Administrator, Nice Shot Golf Gloves