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Stitch Labs

Stitch Labs

  • Increase sales with powerful reports and actionable insights to make smart business decisions quickly
  • Automate your business operations with popular add-ons to manage shipping, accounting & more
  • Quickly integrate and sync your offline & online sales channels, including Etsy, eBay & Amazon

Activate Stitch and Shopify to maintain inventory control and increase sales

Stitch is the must have app to manage your business.

Manage all of your orders, inventory, customers, and sales channels in real-time with powerful, actionable reports and key insights. Increase sales, boost productivity, and get organized - more effectively than ever before!

Stitch is the solution for you no matter where you sell.

- Shopify exclusively

- Shopify & online marketplaces like eBay, Amazon, and Etsy

- Shopify & offline (e.g. wholesale, tradeshows, street fairs)

Create a customized all-in-one business management suite.

It's FREE to connect popular add-ons, such as ShipStation, QuickBooks, Xero, and PayPal. Get paid quickly and directly using our PayPal eInvoicing feature. batch print shipping labels for all major carriers with ShipStation. Breeze through taxes and accounting by integrating Stitch with Xero.

Streamline sales - online and offline - no matter where you sell.

Our simple centralized inventory management system communicates with all the ways you sell (Shopify, Amazon, eBay, Etsy, wholesale, consignment, trunk shows, etc.) so that all your sales information is in one place and you can analyze your business in an easy and effective way. Automatically generate invoices, packing slips and line sheets as well as easily track expenses.

What else will you love about Stitch?

There's so much about Stitch our customers love (check out our reviews!). Some of their favorites are:
  • Shopify POS integration!
  • Multi-Warehousing. Manage multiple warehouses and multiple stores from one place.
  • Customized Communications. Send purchase orders (POs, invoices, and more) directly from Stitch.
  • Profit and Costing Reports. Choose from more than 30 reports to get the data you need.

    How does Stitch work for multi-channel sellers?

    Imagine all of your sales information in one place. What used to take tons of time and the hassle to log back into Shopify every time you sold something is now fully automated, happens while you are sleeping, and in just a couple of seconds.

    • Imagine you just made a sale on your Shopify store.

    • Immediately, Stitch updates the inventory levels in Shopify and any other sales channels you have specified. Eliminate the risk of overselling your products.

    • Seconds later, that sale (including all buyer information, listings, addresses, payments, and more) are automatically built in Stitch.

    • Compare and analyze sales data from this sale and sales across all of your sales channels to make smart business decisions with easy-to-read reports.

    Using ShipStation or Xero, too? After the sale, the sales information from Stitch flows into ShipStation and Xero to make fulfilling your orders easy and your accountant happy.

    Test drive Stitch for FREE. As a savvy Shopify store owner, experience Stitch’s power without limits for 21 days.


    What Shopify Customers Say About Stitch

    ★★★★★ "Stitch has been a huge asset to support Shopify in tracking inventory costs and data." - Apartment Number 9

    ★★★★★ "Stitch has given us insight into our business that has enabled us to enhance our strengths, improve our weaknesses, and focus on growth." - Beardbrand

    ★★★★★ "I started using Stitch Labs in 2011 and it quickly became the center of my business. It was easy to branch out to new sales channels when I was ready, confident in the knowledge that Stitch was managing inventory availability across them." - This Charming Candy

  • Reviews (108)

    Functionality of the software is great, however expect to spend half your day waiting for things to load and sync. Every time I chat with support I get the same answer, the developers are working on it. This would be a great explanation if I didn't have to chat support twice a week.

    They DO NOT integrate with quickbooks online as they advertise.

    The master "stitcher" I worked with yesterday, Con helped me tremendously. I was really nervous about how to fix the situation I had going on but he happily and confidently ensured me that he would get me through it....and he did! I've never used either one of the programs I'm using here @ my new job and if it weren't for the live chat, I know I wouldn't know half of what I have learned. Thank you for all your help! I'm sure I'll be chatting again real soon :-)

    New to Stitch? Expect sync errors, extreme slowness, server downtime.

    I’ve been a Stitchlabs user for nearly two years, and had written one review last year (see below) that I’ve deleted and reposted in-line with this review. Stitch is unlike any other software that exists. It’s enabling a whole new style of ecommerce to exist and our business model is highly dependent upon it.

    However, the platform has taken a severe downturn since the beginning of the year. It began with adding new features (i.e. push Shopify listings) that would seem to be really good ideas but were poorly implemented and then pulled. I beta tested this feature and spent a lot of time offering feedback which basically was never addressed. Instead, I was told that the way I manage products was too idiosyncratic to actually take the feedback into account.

    The killer was their transition to an upgraded platform, which months after release is pretty much inferior to the original Stitch in nearly every day. The interface is counterintuitive in too many ways to list. Granted, a few things have been addressed to improve ease of use – but what's worse about this new interface is it's painfully, painfully slow. Order loading, contact search, nearly every basic function of the platform does not work with the pace of any other ecommerce platform that exists. Shopify and ShipStation are exemplars of platform improvement, speediness, and ease of use. Maybe Stitch should poach some of their engineers, because the Stitchlabs platform just pales compared to these other platforms.

    In conclusion, if you use Stitch at this point in time, expect to be paying to beta test their platform. After complaining about the 30+ support tickets i’ve submitted in the past number of months – bug reports, sync errors (with Xero and Amazon especially), integrations without documentation (eBay), and complaints about unannounced server downtime – I was issued an insulting low $37.50 credit for hours upon hours of lost time. For a company that was started by small business owners, this is completely out of sync.

    Hopefully somebody else will come along and do this better. Either that or I’ll just keep hoping those improvements that they keep promising over the horizon will one day arrive.


    Original review: Jul 27, 2013

    If you are serious about scaling up your Shopify store, you will eventually arrive at Stitch.

    We'd been doing manual order fulfillment with our ecommerce store until this past January, when we experienced a welcome surge of growth that made our previous methods too laborious and time consuming. OrderlyPrint was an awesome mid-level solution but didn't have the level of integration or power features for people who are working with more than simply Shopify – and also want to tie into features such as batch shipping / order fulfillment across multiple sales channels. This led us to try out Stitch, which I didn't expect to become so critically important to the functioning of our business.

    It's really all about the integrations. With Shopify yes, but just as importantly, integrations with the other functions that are nice to track at ease when it comes to running a business. The integrations with Xero (invoices can be pushed over for financial accounting) and ShipStation (batch shipping orders with many shipping providers, and a circuit that syncs back to Shopify to close out orders) save our business dozens of hours of time. If we had been doing things manually using the features that Shopify provides us, we would have been drowning in paperwork by now. This isn't a diss on Shopify – Shopify can scale up and that's great. It provides an opportunity for developers to provide power solutions that might be too specific or costly for Shopify to develop, and Stitch fills that void.

    The platform has some little quirks, and desirable features (for us, it would be great for inventory quantities to be able to set in aggregates across multiple product variants, but there are at least some workarounds), however, one of the great things about the web-based-subscription platform is the potential for evolution of the software over time. Additionally, adopting an attitude of patience to learn about integrations helps. Not everything can be done automatically, so accept that there will probably be a bit of manual tinkering and work with the support team from time to time. The Stitchlabs support team has been personable and supportive. Any issues i've had have been either fixed or addressed, quickly.

    Thanks to Stitch we've become more organized in our business and learned a lot of amazing things along the way. We scaled up just in the nick of time.

    -Quin, All Good Things Organic Seeds

    I have been a loyal customer for a couple years now and with the amount of trouble shooting I have had to endure for the last months as they are solving their latest "bugs" is appalling!!
    The latest story, because there have been many hiccups and SLOOOOOOW processing, one of my orders that was waiting for invoicing vanished and the response I got was "We are working on this, don't make any changes to your order for at least 24 hours", followed by, "Just running into a meeting, thanks for your patience"
    WOW~ I am so done! Glad to finally sever the tie with a truly incapable company both for software and customer service. HORRIBLE.

    Please Please Please be super careful with this app if you have an Amazon account. Within 8 Hours of installing this app, there were items rolling in from the amazon marketplace for items I don't have any inventory for. There seems o be a glitch with the software that activates inactive listings and adds inventory to them. I have this app for less than 24hrs and it cost me $200.00 in sales that I had to fulfill from other sources above the price this app sold my items for. In addition I have had to put my Amazon Inventory into vacation mode until I can have amazon remove their AWS access.

    We really really really want to like Stitch. In fact, it’s incredibly close to being just awesome, but a few seemingly easily-fixable problems render it nearly useless for a Canadian business. Our first pet-peeve is the currency prefix for your chosen currency. If you are in the US or operate your store in US dollars, you are all set. All your form fields with dollar amounts will display as they should i.e. the amount will be preceded by a regular dollar sign $. So, one hundred dollars will display properly as $100.00 However if your currency is set to Canadian Dollars, then you can no longer get the dollar sign $, but you get the text “CAD”. So, now all your forms are peppered with dollar amounts that start with the three letters CAD. For example, Price: CAD64.99, Tax: CAD3.25, Total: CAD68.24. A form like that looks _absolutely stupid_ and you can’t send out a form that looks like this to a customer. We contacted Stitch and they confirmed that the coveted dollar sign $ is reserved for US dollars only and that we are stuck with the CAD prefix if we operate in Canadian dollars. The second issue is that Stitch does not support barcodes. You can create a custom field to store your barcode, but these fields cannot be made to display on your main Inventory page. The third and the last issue is that you can’t apply an Invoice discount as a percentage, only as a dollar amount. Stitch Customer Support said they may add this last item to their list of potential future improvements. All in all, Stitch is so close to perfection, yet so far away because of these three things – worst of all being the CAD64.99 nonsense. We love the easy-to-use UI, and the beautiful sales sheets that Stitch generates (disregarding the CAD issue that plagues the sales sheets as well). We are half-way through a 6-month Stitch trial and anxiously awaiting the release of the new Stitch platform. We hope the dollar sign issue is resolved, otherwise we will have to part ways with Stitch and look for something else.

    I've been using Stitch Labs since early 2012, even though I have only been on Shopify for over a month. It has been more than 2 years that we use Stitch Labs in our daily operation capturing orders, managing inventory and reviewing reports. This is probably the greatest decision we made at the early stage of our business and all our team members find it productive to carry out their routine. We were seeking tools that is easy and intuitive to run an eCommerce business, Stitch Labs just meets all our needs to achieve that. I found that Shopiy and Stithc Labs have something in common which is how easy one can just start using it without much thought, things just flow well and you can concentrate on something else to drive sales. Also, Stitch Labs has great support if you even have any questions. I will definitely stay with them for the foreseeable future.

    Tried another solution before coming over to Stitch, and I couldn't be happier with my decision!
    The support is GREAT, and using Stitch with ShipStation together, makes for a very powerful and stress relieving dual solution.
    Can't wait for the QBO integration, which I hear is on the way, Yay!!
    Thanks to all the helpful people at Stitch - you know who you are.

    We have been using Stitch for nearly 1 year now. With our new website update, we moved over to Shopify. The transition was seamless! We integrate with Shopify and Amazon and I don't have to worry about orders coming through incorrectly. Stitch has made this huge change of changing our e-commerce platform into a simple transition for me while making a more positive shopping experience for my customers. There are a few things as mentioned in other reviews that it would be nice to have, but Stitch is continuing to improve & grow based on customer feedback. If they can't do it, they can usually offer an alternative and/or add it to their development list.

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