New to Stitch? Expect sync errors, extreme slowness, server downtime.
I’ve been a Stitchlabs user for nearly two years, and had written one review last year (see below) that I’ve deleted and reposted in-line with this review. Stitch is unlike any other software that exists. It’s enabling a whole new style of ecommerce to exist and our business model is highly dependent upon it.
However, the platform has taken a severe downturn since the beginning of the year. It began with adding new features (i.e. push Shopify listings) that would seem to be really good ideas but were poorly implemented and then pulled. I beta tested this feature and spent a lot of time offering feedback which basically was never addressed. Instead, I was told that the way I manage products was too idiosyncratic to actually take the feedback into account.
The killer was their transition to an upgraded platform, which months after release is pretty much inferior to the original Stitch in nearly every day. The interface is counterintuitive in too many ways to list. Granted, a few things have been addressed to improve ease of use – but what's worse about this new interface is it's painfully, painfully slow. Order loading, contact search, nearly every basic function of the platform does not work with the pace of any other ecommerce platform that exists. Shopify and ShipStation are exemplars of platform improvement, speediness, and ease of use. Maybe Stitch should poach some of their engineers, because the Stitchlabs platform just pales compared to these other platforms.
In conclusion, if you use Stitch at this point in time, expect to be paying to beta test their platform. After complaining about the 30+ support tickets i’ve submitted in the past number of months – bug reports, sync errors (with Xero and Amazon especially), integrations without documentation (eBay), and complaints about unannounced server downtime – I was issued an insulting low $37.50 credit for hours upon hours of lost time. For a company that was started by small business owners, this is completely out of sync.
Hopefully somebody else will come along and do this better. Either that or I’ll just keep hoping those improvements that they keep promising over the horizon will one day arrive.
Original review: Jul 27, 2013
If you are serious about scaling up your Shopify store, you will eventually arrive at Stitch.
We'd been doing manual order fulfillment with our ecommerce store until this past January, when we experienced a welcome surge of growth that made our previous methods too laborious and time consuming. OrderlyPrint was an awesome mid-level solution but didn't have the level of integration or power features for people who are working with more than simply Shopify – and also want to tie into features such as batch shipping / order fulfillment across multiple sales channels. This led us to try out Stitch, which I didn't expect to become so critically important to the functioning of our business.
It's really all about the integrations. With Shopify yes, but just as importantly, integrations with the other functions that are nice to track at ease when it comes to running a business. The integrations with Xero (invoices can be pushed over for financial accounting) and ShipStation (batch shipping orders with many shipping providers, and a circuit that syncs back to Shopify to close out orders) save our business dozens of hours of time. If we had been doing things manually using the features that Shopify provides us, we would have been drowning in paperwork by now. This isn't a diss on Shopify – Shopify can scale up and that's great. It provides an opportunity for developers to provide power solutions that might be too specific or costly for Shopify to develop, and Stitch fills that void.
The platform has some little quirks, and desirable features (for us, it would be great for inventory quantities to be able to set in aggregates across multiple product variants, but there are at least some workarounds), however, one of the great things about the web-based-subscription platform is the potential for evolution of the software over time. Additionally, adopting an attitude of patience to learn about integrations helps. Not everything can be done automatically, so accept that there will probably be a bit of manual tinkering and work with the support team from time to time. The Stitchlabs support team has been personable and supportive. Any issues i've had have been either fixed or addressed, quickly.
Thanks to Stitch we've become more organized in our business and learned a lot of amazing things along the way. We scaled up just in the nick of time.
-Quin, All Good Things Organic Seeds