Vend Point-of-Sale

As has been mentioned by a couple of other reviewers Vend has some major inventory issues that have completely buggered us up. As a result the integration with Shopify and Xero are all but useless. Vend's customer support is declining and they frequently pass you from person to person, or on to their 'Knowledgebase' with no fix.

Unfortunately, it appears Vend is trying to do too much too soon, or is woefully understaffed to handle their growth. We like the interface but are shopping for a new POS provider.

I wouldn't recommend anyone uses vend until they sort out their major inventory issues. 90% of our stock has been inaccurate for a month now due on constant issues that vend has been having. It seems to be a problem of a company growing to fast and not being able to keep up. It so frustrating as when its works it is a fantastic product. Unfortunately at the moment it doesn't work.
Their customer feedback rating has dropped by 10% in the last month and we know at least 48 other businesses that have been having major issues.
Vend has been unable to fix multiple system errors for a month now our support ticket goes on for pages. They just keep passing us on form person to person.

I have used Vend now for 3 months, the integration between shop and web is seamless, I'm often away with my iPad and i can tap in a phone order and everything is updated and stock levels updated. Thanks Vend

2 months using Vend now and I have to say that it's been a horrible experience. Products get deleted out of nowhere. I have to recheck inventory every 3 days because products quantitiy changes, variants deleted. It's a total mess and we are not satisfied with it at all. I do want it to work becasue it seems like it could be a great software however this is a downer for us. We reallly like the interface but it is worthless if the CORE's not strong.

Best POS out there. Have spent many years working on outdated software, Vend really was a breath of fresh air. Vend links to your online store via shopify flawlessly and also syncs with Xero so you only have to enter your invoices once. All in all a very well thought out piece of software that is still evolving vis regular updates, can't wait to see how vend performs in the future .

Awesome app. Best thing about Shopify

I was using Vend before i started using Shopify and it's a match made in heaven basically. So much time saving going on i almost have enough time to have a cup of tea and a sit down at night! Everything works seamlessly and i can't think of much to fault it. As a POS it works very well, super responsive and easy to learn.

Fantastic!! my SKU on Vendhq integrated at Myshopify!! Thanks

I have had the opposite experience than everyone else. I'm pretty computer literate and my husband is a software engineer so we are not exactly computer newbies here. It started with me having to go through each product and reediting sales tax info as it didn't carry over correctly - 200+ products x 4 minutes each with reload time = about 13 hours. Not fun. But we are set up so it is ok. Only to find out that the import was bad and certain things were corrupted. So we had to start all over again. 13 more hours. Sales tax still doesn't work correctly between vend and shopify (I have some products with it and some without it) so I have to manually calculated it for each sale in my brick & mortar and manually subtract it out. The receipt is still wrong because there is no way to subtract a given $ amount from a sale (like $2.52) Then bug after bug after bug after bug. products are randomly disappearing and being erased, SKUS are in the system in duplicate because their system is missing this double entries which corrupted stuff. If you erase the main variant in vent (like red shirt size small - if it is the first one listed) while editing in your shopify side it erases the ENTIRE PRODUCT in vend with no warning or error message! SO am issue. Today it won't push new product pricing from vend to shopify which is a HUGE issues, so I am editing it on both sides. In the past these errors have occurred and I have had to edit each products pricing to a wrong price and then back to the right price - after they pushed a bug fix. - Again dozens of hours. I am on month 5 with the system and am I have yet to go 5 days without an issue needing support. I have lost over 50% of my online sales due to the time I have spent on vend issues. I could hire a staff person just to deal with this and still make money because my online sales would be better because I could do my job promoting and marketing! - how ridiculous is this!

Not sure if I am a fluke but I would not recommend this if you have another option.

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Update: OK I can't figure out how to update a review. I have been using vend for about a year now. We were having a TON of issues in the beginning that you can read about below. Then with the help of vend eventually get things going smoothly or so I thought. They had added some new helpful features which I was very happy about.

Then a little over a month ago I started to notice that my inventory was way off because my Shopify cart started to oversell. HUGE issue. When I started to dig into the system it seems to be pretty much system wide. Some things say no inventory which means they have not been selling for who knows how longs because people think they are out of stock. Others say they are in stock when they are not which causes over selling. In general it has cost me hundreds of $ in damage control drop shipping items and incalculable lost $ due to lost customers. Despite reporting the issue around October 20th, here we are in December with no fix in sight from my perspective - I haven't been updated in a couple weeks. So the damage continues to compound.

I have to be honest Vend is seriously lacking the reporting features having to do with sales trends and doesn't have any of the slick bells and whistles of other point of sales such as full featured order management, and loyalty programs ect. If I am forced to hand sync my inventory I might as well spend my $100 a month on something else that has more features. Right now I am loosing time with hand calculating reports, hand monitoring rewards points etc. as well as hand syncing products and loosing lots of money on the lac of syncing which is why I went with this system to begin with.

If you fall into the sweet spot for vend and are willing to gamble that you don't hit the bugs you will likely be happy with this system. However we are currently wrestling with the idea of switching to another system that doesn't sync but is more fully featured to avoid our current headaches of constantly running into catastrophic bugs. We gambled over the past year that things would be running better in the future - and saw the potential that vend had and still has to be a great system. However over the course of the year we have failed to see them live up to the potential and my head ache has only grown as our store. product diversity and inventory continues to grow.

Vend is a refreshing solution to the tired software-based POS programs. The easy inventory synchronization with Shopify is a bonus as it is already a superior product to other POS products I've researched and used in the past. Vend truly understand the independent business persons needs. This program is streamlined, efficient, and intuitive. Three things that are critical to helping our store and employees make sales rather than be POS experts. Plus, by logging in from any computer, it allows me to easily update/add products and check sales figures from home or on the road. I highly recommend this app.

At last!!! and intuitive app that allows you to centrally control your stock but sell in two worlds; the physical store and online store. The app is simply awesome, it is super intuitive, and the syncing works well. Vend has probably saved my life..from "stockcontrolhell". best

Not only are you getting an awesome Point of sale system, you are getting one that easily and painlessly integrates with your Shopify store.
Integrating your POS with your chosen E-commerce solution can be expensive and clunky but not if you do it with Vend and Shopify.
On going support for Vend is incredible. The team are fast to respond and always on point.
If you have a Shopify store and a brick and mortar store, Vend is a no brainer.

Vend so far has been great, it has a lot of great features and works both online or off which is a huge thing for my company. Support has been top notch.

It's amazing to tie inventory into a physical store so simply. You can set every last bit of your products up using a csv file that is easily navigable and publish them right to shopify. I add my pictures in shopify and am good to go! The usability and the customer relationship management is super simple as well. All in all, I can't recommend it enough. Their customer support is great and the product just keeps getting better and better. Lastly it is an inexpensive alternative to a lot of other POS systems and since all your information is stored on the cloud you won't ever lose anything.

Vend is the *MUST HAVE* point of sale app for Shopify store owners. Vend has been a complete game changer for the way our shop operates. It allows us to seamlessly manage our in-store, on the road, and online inventories, sales statistics, and customer information. Setup is simple, and the software is intuitively designed. The absolute best part of Vend, hands down, is their service and support! Vend has a terrific team that understands their product, and has quickly supported all of our requests and issues. In short, Vend is a wonderful combination of Shopify integration, inventory management, and portability.