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This ORDER TRACKING app is a fabulous app I've seen! I had a nice experience during using it.
Dear Friend,
Thank you for your positive comments and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK
Perfect app, perfect customer service.
It's really great news to know that 17 track make a shopify app, I've been a 17 track user for years. Highly recommend!
Dear Friend,
Thanks for your continued support and recommendation! ❤️ This encourages us a lot!❤️
We also hope our APP and Customer Service will bring you a better experience in the future!
If you need anything, just leave us a message. We will be here to assist. ❤️
Thanks again for your support and recognition!
Best regards,
17TRACK
Amazingly responsive customer service! Must have app for any Shopify store, easy to setup, good interface.
Hi, ROOVEX!
Thank you very much for choosing 17TRACK!
We hope our app and support team services will bring you a better experience in the future! 😊
If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.
Thanks again for your support and recognition!
Best regards,
17TRACK
Brilliant app, the best I have tried. This is the only app that tracks the carriers I use.
You can customize your tracking page to match your website.
Easy to install.
Dear Friend,
Thank you so much for being our valuable user!❤️
By adding a tracking page to your store, customers can not only self-track packages in your store to reduce your customer service workload, but also make customer traffic retention, promote secondary sales, and improve product exposure opportunities!
And, We partner with 1700+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK
This application is very useful and greatly improves the efficiency of my independent website. The customer service is also responsive, and the entire product is worth recommending.
Simple to use and has great features. I like the PayPal tracking numbers update, i dont have to use another app for that.
Dear Friend,
Thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for users.
It supports auto sync of the tracking number and the carrier to PayPal so that your customers can view the order status through PayPal and it will decrease potential disputes.
Please feel free to contact us with any feedback, we will help you as always! ❤️
Best regards,
17TRACK
J'ADORE C'EST UTILE
Frustration Galore - Stay Away from 17TRACK Shopify App!
I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all.
1. Poor Chat Support Customer Service:
The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns.
2. Hugs of Errors in Site:
The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws.
3. Incorrect Information Provided by Tracking Page:
To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address.
Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store.
Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly.
In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.
Hi, dear friend from PATOYS,
Thank you for your genuine feedback, and truly apologize if we have left you such an impression!
We are sincerely looking back at the technical issue you've mentioned and have listed the solutions for you. Please don't worry, all of them are resoluble, so we sincerely hope you could back in touch with us via the exclusive case email. We've sent the email, please kindly check.
I must apologize for the service has not met your requirement, there might be some misunderstanding about it. The last we want is to make you feel not being treated properly. The servicing team also works on Sunday and there might be a tiny lag between the shifts, the delay was under no intention and will surely be improved. We weren't and will not respond to you in days long, and we welcome the feedback on this to keep our servicing team professional.
Please ease your mind that whether you choose to use 17TRACK ever after, we'll provide the support as we always would.
All the best to you & your business,
Team 17TRACK
Highly recommend this app, nice surface with different languages. The greatest thing is customer support~! They are patient and professional, significantly Jessie helped me a lot.
Dear Friend,
Thank you so much for being our valuable user!❤️
We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊We'll also let Jessie know that you've rated her very well!
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK
The app is easy to customize and useful, easy to operate, has a clear interface, and the customer service is friendly, knowledgeable and fast. I recommend this app.
Dear Friend,
Thank you so much for being our valuable user!❤️
Our Shopify APP is designed to be easy to use and convenient for users.
We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊
Please feel free to contact us with any feedback, we will help you as always!❤️
Thanks again for your support and recognition!
Best regards,
17TRACK