17TRACK Order Tracking

Perfect app, perfect customer service.
It's really great news to know that 17 track make a shopify app, I've been a 17 track user for years. Highly recommend!

Amazingly responsive customer service! Must have app for any Shopify store, easy to setup, good interface.

Brilliant app, the best I have tried. This is the only app that tracks the carriers I use.
You can customize your tracking page to match your website.
Easy to install.

This application is very useful and greatly improves the efficiency of my independent website. The customer service is also responsive, and the entire product is worth recommending.

Frustration Galore - Stay Away from 17TRACK Shopify App!

I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all.

1. Poor Chat Support Customer Service:
The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns.

2. Hugs of Errors in Site:
The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws.

3. Incorrect Information Provided by Tracking Page:
To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address.

Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store.

Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly.

In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.

Highly recommend this app, nice surface with different languages. The greatest thing is customer support~! They are patient and professional, significantly Jessie helped me a lot.

The app is easy to customize and useful, easy to operate, has a clear interface, and the customer service is friendly, knowledgeable and fast. I recommend this app.

Came across this app on Shopify and we find this is great for our new store. This is exactly what we were looking for, a platform that is user friendly and easily connects to our customers. We are looking forward for a greater experience with 17Track.

Perfeito muito bom e customizavel. recomendo a todos para incluirem em seus sites

Very good for tracking order,Worked for my store. Easy to track for indian customers. Has all the courier partners required and you can choose which emails to send out.