17TRACK Order Tracking
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A great app for any online store that needs to track multiple packages for its customers! It is of big help when your customers can track their order directly from your store!
My favorite app, not only to sync my orders trackings, but also provides me insightful analytics that i can use to improve my results
Abby with the 17Track team is the best! Great support and response time to help with anything I need. Highly recommend using them as your tracking service, it's simple to set up and easy for customers to use.
Es una aplicación bastante intuitiva y que se adapta de manera muy sencilla a tu tienda de Shopify.
smooth and easy to follow
17 Track is a very well-designed app. It's straightforward to use and makes tracking shipments a breeze. Highly recommend for any Shopify store owner looking for a seamless tracking solution!
Nice easy tracking app for small business
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer,
We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us.
Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results.
The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier.
We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance.
Looking forward to your response.
Best regards
17TRACK
GREAT JOB