17TRACK Order Tracking
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I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included.
Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed.
I hope 17TRACK improves its service to meet the expectations it sets for customers.
Dear customer,
We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the direction of our improvement and optimization.
As we communicated with you, our APP currently only supports 30+ languages. We do not support Slovenian, Hungarian, and Croatian as you mentioned. We have also fed back your needs to our product technology team. We also hope to meet the needs of all users and solve the business scenarios of all customers. We are still working hard for this.
Since our functions did not meet your needs, we have also negotiated to refund the subscription fee to you. Please keep in touch with us by email.
If you have any questions, please feel free to contact us and we will help you solve them as soon as possible.
17TRACK Team
Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.
Dear customer,
We are very sorry for the inconvenience caused to you.
Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your upgrade, we only charged the difference in fees for the corresponding number of days of use after the upgrade. The upgrade plan amount will be higher than your previous plan, and you need to make up the difference accordingly. Therefore, the bill on the Shopify side shows that the amounts for the two cycles of Additional Charge for 2024-11-30 ~ 2024-12-16 and Additional Charge for 2024-12-08 ~ 2024-12-16 are correct. We sent you the detailed usage cycle and billing report in the online communication and Shopify ticket yesterday.
Regarding the last bill, you will be charged the bill until January. According to our communication, we can refund the corresponding fees to you for the plan you have not used according to the path you paid. Now Shopify has assisted in the refund.
We will also communicate with Shopify and our product development team to find ways to make users better understand the corresponding bills. Thank you for your feedback.
Feel free to contact us with any questions, we will continue to solve your problems through online chat and email.
Best Regards
17TRACK
The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.
Dear Customer.
Thank you for your feedback and suggestions. And I am very sorry that you are not satisfied with the features of apple wallet in the app.
About our package: The $49 Pro Plan has not only Omnisend integration, but also other valuable features such as Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations, etc. These features can be a good solution for you. Multilingual email notification, Estimated Delivery Date (EDD), Multilingual tracking pages, Tracking page iframe mode, Product recommendations and so on, these features can be a good solution to your customer's track experience and after-sales problems, and can bring more repurchase to your store.
Regarding the Apple Pay function you mentioned, we have already given feedback to the Product Development Team, and we hope to communicate with you by email to get more information to help you solve this problem, and also make our app more rich in functionality.
We are still growing and upgrading and optimizing our app, we need more feedback and suggestions from our customers to improve our app experience, thanks again for your feedback and suggestions. Feel free to contact us with any questions. We will help you solve it as soon as possible!
Best Regards
17TRACK
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer,
We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us.
Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results.
The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier.
We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance.
Looking forward to your response.
Best regards
17TRACK
I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.
Dear Customer，
We are very sorry to have a bad experience in your use of our app. And thank you for your feedback, we are committed to providing better logistics solutions to solve our customers' logistics problems.
Upon checking, after you installed our app, your tracking link became your store's brand tracking page, our purpose is to let your customers come back to your store to track the information better and bring you more repurchase opportunities. If you don't want the tracking link to be your store's branded tracking page, we can let you revert back to the original tracking link on the carrier's website.
We note that we have assisted you in the online chat yesterday to restore your original carrier's tracking link.
If you have any questions, please feel free to contact us again, we will promptly help you to solve. Hope you have a good time.
Best Regards
17TRACK Team
Scam app, it will automatically update your order tracking page link, so you have to use it, I have reported this app to Shopify
Dear Customer,
We sincerely apologize for any frustration caused and appreciate your feedback. We understand how important this issue is to you, and we're here to help. If you'd like to restore the redirect link, please reinstall our app and enable the redirect function by selecting "Restore the tracking page link to the carrier's official website link" before confirming.
Alternatively, if you'd prefer not to reinstall the app, feel free to contact us directly, and we'll work with our support team to assist you in restoring the link. Your satisfaction is our priority, and we're committed to resolving this issue for you as quickly as possible.
Thank you for your understanding and patience, and we truly appreciate your support. ❤
Best regards,
17TRACK Support Team
Spoke to the live chat,
i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory.
She then directed me to changing the URL, in which i explained that his is not CSS or HTML..
She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page.
In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself.
Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL....
So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL..
If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!
Dear user,
Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS and HTML. We understand how important this feature is to you, and we apologize for any frustration this may have caused.
We also apologize for not understanding your needs at the beginning, so we confirmed with you again, and thank you for your patient explanation.
At this time, we are unable to make changes to the CSS and HTML as per your request. However, we want to assure you that we have shared your valuable feedback with our technical team. They are currently reviewing the situation and considering ways to improve and expand customization features in future updates.
Your suggestions are incredibly helpful to us, and we appreciate your input as it helps us prioritize improvements. We are committed to delivering the best possible experience for all our users, and we will continue working hard to make sure our platform evolves to meet your needs.
Once again, thank you for your feedback and your patience. We hope to provide a more tailored and flexible experience soon. Please feel free to reach out if you have any other questions or concerns – we’re always here to help!
Best regards,
17TRACK
The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming.
Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent.
Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.
Dear Customer.
This is the customer service team from 17TRACK, I don't know if you still have any impression we contact you via email before.
Regarding the problems and suggestions you encountered in using the product, we have already feed back to our product manager and technology, and we will quickly make optimization and iteration.
Here, in order to solve your confusion, we explain the role of setting common carriers: the purpose is to make the tracking number more accurately matched to the corresponding carriers, and to be able to trace the track events, and we will consider making these functions smoother.
We are always committed to improving the customer experience, any feedback and suggestions are very important to us, we hope every customer can solve their business problems through our app, which is also our goal all the time.
About customer service, we are very sorry for the trouble caused to you due to the shift change of customer service, we will also improve the quality of our customer service, so that the customer service can understand the customer's demands and problems faster. We also try to contact you by email and hope to get your reply.
Best Regards
17TRACK
This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!
Dear Customer,
We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.
Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.
Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.
If you have any further questions or concerns, please feel free to let us know.
17TRACK Team
I've dedicated the last four months of my time and effort to this app when it was freely available. I meticulously set up everything to suit my needs, pouring my energy into making it an integral part of my daily routine. It's been more than just a tool; it's become a trusted companion in my digital life.
But now, to my dismay, it's transformed into a paid service. This abrupt shift feels like a betrayal of my loyalty and commitment. I've invested not only my time but also my trust in this app, believing it would remain accessible without any financial constraints.
It's disheartening to see something I've relied on for so long suddenly become inaccessible without paying, especially when it was freely available for such a significant period. This change feels deeply unfair, and I hope there might be a way to reconsider or find a more equitable solution.
Thank you so much for your continued support and trust!❤️
17TRACK supports the tracking of 1700+ carriers including UPS, FedEx, Royal Mail, DHL, USPS, LaPoste (Colissimo), China Post, Australia Post, Yun Express, Cainiao, Anjun, Flytexpress, etc. We will continue to work hard to support data synchronization from more carriers. 💪
Please feel free to contact us with any feedback, we will help you as always.
Best regards,
17TRACK team