17TRACK Order Tracking
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Odie was very helpful and instantly available to help me get started with the App.
We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen.
This is an excellent App and highly recommend it, especially for it's multi-language facility.
(Jan 2025) I have had to reduce my 5 star review to 3 as unfortunately although support has been excellent they have had several weeks of issues tracking Royal Mail in the UK so I've had to uninstall the App and look elsewhere as this no longer works with our main carrier. When it works it is excellent, but certainly test this with your main carriers before committing.
Don't install this app unless you are sure you want to use it and already have a shipping / carrier account
I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare
Dear customer,
We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble.
Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem.
Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase.
If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it.
We sincerely hope to get your reply and solve your problem.
17TRACK Team
user friendly!
Dear Friends of CuddlesMeow,
Thank you for taking your valuable time to feedback，We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.
We take customer feedback very seriously, if so, please feel free to contact us on Live Chat.
If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you. Your voice matters to us, we hear, we cherish, we solve.
have a nice days.
Best Regards.
17TRACK Team
great
let discover it
Dear user,
Thank you for your valuable time to give us feedback. We hope that you can give us more suggestions after experiencing our app. Your suggestions are very important to us. This is important information for our optimization and improvement.
Or did you encounter any problems when using my app? We also contacted you by email and look forward to your reply.
We hope to get more suggestions and feedback from you.
Have a good time.
Best Regards
17TRACK
App Working Well
Je suis en mode test, je mets le message pour avoir plus de jour pour le test
Hi dear,
This is the official team of 17TRACK, sorry for the late reply. The trial has been extended.
Thanks for your interest about 17TRACK App, I'm writing to show you more details of extending the trial time. here are some notes you need to know:
1.14 days are the maximum trial time, therefore, we can only extend another 7 days for you.
2.The quota will still keep 50 quotas after extending your trail day from 7days to 14days.
Hope you can get a nice tracking experience in 17TRACK, please kindly let us know if you could help us.
Looking forward to your prompt feedback.
Best Regards,
17TRACK Team
good work
Dear Customer,
Thank you for taking the time to write your feedback!
We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors.
Should you have any further questions, please do not hesitate to contact us, and we will endeavor to assist you as swiftly as possible. Wishing you a joyful and pleasant day.
Best Regards
17TRACK Team
haven't really started to use the app and see how good is it, they already asked me to write a review in order to remove the logo. don't feel right...
I love how customisable the app is. Which adds to the personalised experience I wish to provide our customers.
Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you.
We will continue to work hard to optimize the APP for a better user experience!
Please feel free to contact us with any feedback, we will help you as always!❤️
Best regards,
17TRACK