17TRACK Order Tracking

Extremely Disappointed with 17Track

It is advertised that there is a 14-day trial period, but I was never given such an option. By mistake, I subscribed to the Pro plan and immediately (within 5 minutes) contacted the 17Track team to explain that this was an error. Despite this, and after several conversations, they refused to issue a refund.

Now I am being forced to pay for a full month of features that I will never use. This is not fair business practice. A genuine company should value its customers and provide reasonable solutions, especially when contacted right away.

If they treat customers this way, I strongly question how much they truly care about user satisfaction. I am already planning to move to another review app, and I would caution others to consider this before subscribing.

I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included.

Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed.

I hope 17TRACK improves its service to meet the expectations it sets for customers.