17TRACK Order Tracking
עומד בסטנדרטים הגבוהים ביותר שלנו לביצועים, עיצוב ואינטגרציה. למידע נוסףנפתח בחלון חדש
ביקורות (4,350)
לעדן
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לפי דירוג
good for updating orders with tracking numbers, but they're sending duplicate email notifications to my customers.
Support is absolutely clueless. copying and pasting blocks of text from their articles that are complete utter trobble.
use the app but bewarned... you'll have to do customer support's job for them ............................................
Dear User，
We have received your feedback regarding the duplicate email notifications and have taken it very seriously. Our investigation results are as follows:
Based on the screenshot you provided, the two email notifications in the image are different. One is a shipping notification, and the other is a shipments status (out for delivery) notification. The differences between these two notifications are as follows:
"Shipping Update" Notification—Triggered when adding or changing the tracking number or changing the logistics provider, informing the consumer of the order status.
Shipments status notification "Out for Delivery / Delivered" —Triggered when the package is in transit or has been signed for, informing the consumer of the package's transportation status.
If you have any further questions, please feel free to contact us. We will follow up on your request as soon as possible.
Best regards!
17track Customer Service Team
We really like the 17TRACK order tracking app. Our company handles a high volume of shipping and receiving orders, and we’ve tried other tracking apps, but ran into issues with outdated information and limited features.
Since switching to 17TRACK, we’ve been very satisfied with both the app and the experience our customers are having. The technical support team has also been very helpful and responsive.
Bom, precisa de alguns pontos a melhorar, na minha opinião.
Creditos são poucos, e principalmente, a gestao da pagina de rastreio, poderia ser automatico o reconhecimento dos codigos de rastreio e fazer o rastreio em sequencia, primeiro rastreia em uma operadora, depois na segunda operadora, e assim sucessivamente. Isso ajudaria e não seria necessário ficar rastreando.
17TRACK has been easy to set up on my Shopify store, and the tracking page widget works well. The support team was helpful and responded quickly when I needed help removing the branding. Good app for order tracking and customer updates.
Just installed and so far so good. I chatted in and was assisted by Denver. He was very quick to assist and fix my issue.
Great app, better support.
Danica was super helpful, super fast, and solved the issue that we were having with our tracking link.
Thank you!
I needed help to understand how it works and the support was so fast to answer. It's awesome for a night talk :). Thank you again.
This is a usefull app where you can customize your tracking number page, its intuitive for your customers to use.
it was good echo was a very quick responder.
For now, this is the best app for tracking and giving clients the smooth tracking page
