17TRACK Order Tracking

17TRACK Order Tracking

리뷰 (3,813)

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2024년 5월 15일에 편집됨

This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!

Phoenician Grinders
미국
앱 사용 기간 대략 1년
답글 17TRACK개 2024년 4월 25일

Dear Customer,

We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.

Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.

Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.

If you have any further questions or concerns, please feel free to let us know.

17TRACK Team

2024년 8월 26일

this application is cool !

Belle et tendance
프랑스
앱 사용 기간 대략 1시간
2024년 10월 3일

very helpful app

Befeedo
프랑스
앱 사용 기간 23분
2024년 10월 13일

Great & Thank you Jay :)

My shoes charms
프랑스
앱 사용 기간 9분
2024년 7월 11일

amazing staff

Poet's Market
싱가포르
앱 사용 기간 9일
2024년 11월 1일

recommend !!!

Nooma Cosmetics
프랑스
앱 사용 기간 대략 2시간
2024년 7월 5일

La recomendaria por que es un servicio rapido y efectivo y a demas los de soporte son muy simpaticos y agradables.

ViralVault
스웨덴
앱 사용 기간 13일
2024년 7월 31일

App is overzichtelijk te installeren en aan te passen. Wil je je klanten goed op de hoogte houden van je verzending? Zeker een aanrader!

Gaaf Amsterdam
네덜란드
앱 사용 기간 대략 1개월
2024년 10월 10일

I am very happy with this tracking app!

Bond Craftor
중국
앱 사용 기간 3분
2024년 10월 27일

great app

THRIFTOPIA
아일랜드
앱 사용 기간 2일