17TRACK Order Tracking

17TRACK Order Tracking

Omtaler (3 813)

Samlet vurdering
4,9
Antall per vurderingsnivå
  • 96 % av vurderingene er 5 stjerner
  • 3 % av vurderingene er 4 stjerner
  • 0 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 0 % av vurderingene er 1 stjerner
Redigert 15. mai 2024

This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!

Phoenician Grinders
USA
Rundt 1 år bruker appen
17TRACK svarte 25. april 2024

Dear Customer,

We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.

Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.

Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.

If you have any further questions or concerns, please feel free to let us know.

17TRACK Team

26. august 2024

this application is cool !

Belle et tendance
Frankrike
Rundt 1 time bruker appen
3. oktober 2024

very helpful app

Befeedo
Frankrike
23 minutter bruker appen
13. oktober 2024

Great & Thank you Jay :)

My shoes charms
Frankrike
9 minutter bruker appen
11. juli 2024

amazing staff

Poet's Market
Singapore
9 dager bruker appen
1. november 2024

recommend !!!

Nooma Cosmetics
Frankrike
Rundt 2 timer bruker appen
5. juli 2024

La recomendaria por que es un servicio rapido y efectivo y a demas los de soporte son muy simpaticos y agradables.

ViralVault
Sverige
13 dager bruker appen
27. oktober 2024

great app

THRIFTOPIA
Irland
2 dager bruker appen
10. oktober 2024

I am very happy with this tracking app!

Bond Craftor
Kina
3 minutter bruker appen
25. oktober 2024

Une installation fluide, un support technique réactif. Je suis satisfait de leurs services pour mes clients.

Boulanger Distribution
Frankrike
13 minutter bruker appen