17TRACK Order Tracking
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For the most part this app is easy to use. I have not figured out how to change some of the premade flows, but the ones they provide are well written. There should be a way to edit the links attached to specific details such as the store name or adding other tags to the body.
Dear Customer.
Thank you for your feedback and support, your suggestion is very important to us and we apologize for making you have a bad experience with our app.
We would like to know more details about your suggestion By “edit the links attached to specific details such as the store name or adding other tags to the body“，do you mean the function inside the email editor or the function of editing the links on the tracking page? We have contacted you by email to try to resolve your issue.
We look forward to hearing from you. We are committed to making all our customers satisfied and want to improve the functionality and experience of our app.
Please feel free to contact us online or by email with any questions you may have and we will assist you as soon as possible.
Best Regards
Eva
Great designed app, easy to use for now but i have an issue with the URL, i want to change it, i did it on shopify but can't confirm on app.
Dear Customer,
We apologize for the late response, Upon check we talked in online chat, your issue already fixed.
We sorry that it took a long time to solve your issue. We would like to know if there are still problems? Is the tracking URL able to be changed normally? If you still have problems, please feel free to contact us.
We strive to provide prompt and efficient service to all of our customers. and feel free to let me know if there is anything further I can help with.
Looking forward to your response!
Best Regards
17TRACK Team
Muito bem atendido.
customer service is great! everyone has responded so quickly and are so patient! They have addressed my questions and helped me with setting up the app.
Nice app, easy to understand and setup. Gives detailed shipment tracking.
good for tracking orders. Quick help from their customer service
great support, support advisor Bianca is very supportive and helpful
Alles funktioniert super und Izzy, grate support. Ich bin sehr zufrieden.
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