17TRACK Order Tracking

17TRACK Order Tracking

Avaliações (4.661)

Classificação geral
4,9
Número por nível de avaliação
  • 95% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 0% das avaliações são de 1 estrelas
24 de janeiro de 2025

JAY was great and very helpful and patient with me. I don't know how many times she explained it to me, sent me links and videos, and I finally installed everything. And it works! Thank you very much <3

ToTu Kids
Polônia
Aproximadamente 2 anos usando o app
15 de janeiro de 2025

Absolutely love 17 track has made my post purchase experience much better and customers are happier! I definitely recommend installing the app in order to improve your customer experience automatically and proactively

Shehealth
Estados Unidos
Aproximadamente 1 ano usando o app
16 de dezembro de 2024

We've been using it for a long time, and it works perfectly in every aspect. The customer support team always responds promptly. Anyone in need of this kind of program can definitely use it. Thank you, 17TRACK!

MPM Motorcycle Mat
Estados Unidos
Mais de 1 ano usando o app
Data de edição: 4 de janeiro de 2025

17TRACK Order Tracking is a great app that makes it easy to track all my products. It's very easy to use, and the tracking information is always accurate. I recommend it to anyone who needs to track orders. My customers get the right information on their delivery. It's a must-have for any Shopify store owner.

NewInov8
Estados Unidos
11 meses usando o app
13 de fevereiro de 2025

Customer Service is fantastic! Odie helped me figure out what was wrong and how to fix it. 5 stars for customer support!

Kore Kawaii
Estados Unidos
10 meses usando o app
24 de fevereiro de 2025

I’ve been using the 17TRACK app for a while now. It makes order tracking so easy and keeps everything organized — my customers always know where their orders are. But what makes this app stand out is the customer service. They’re super fast, friendly, and always so helpful. Every time I’ve reached out, they’ve responded right away and made sure my questions were answered. Highly recommend this app!

Ygoma
Romênia
11 dias usando o app
20 de dezembro de 2024

Had an issue come up where a claim payment from SEEL to a customer had issues and I had to get involved. I reached out to 17TRACK customer service and Abby helped me get it all figured out quickly so we could get the customer their claim payment.

BJS Inc.
Estados Unidos
10 meses usando o app
21 de fevereiro de 2025

the best way to track your package. they have one of the best customer service!

nordecollection
Canadá
Mais de 1 ano usando o app
23 de janeiro de 2025

"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."

KimYoung K-beauty Shop
Canadá
Aproximadamente 2 meses usando o app
17TRACK deixou uma resposta 7 de fevereiro de 2025

Dear customer,

We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments.

As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota.
We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings.
We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience.

Thank you again for your suggestions and wish you a have a good time.

Best Regards
17TRACK

9 de fevereiro de 2025

Highly recommend this tracking app! Customers have complimented it and great customer service. Highly able to customize it!

Fragrance Familia LLC
Estados Unidos
3 meses usando o app