17TRACK Order Tracking
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (4.780)
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Highly recommend this tracking app! Customers have complimented it and great customer service. Highly able to customize it!
"I used this app, and since I'm new, I've only processed 10 orders. However, out of those 10 orders, it quickly exhausted my free quota of 50 shipments, which raised a red flag for me. As a result, I uninstalled the app. Overall, the app's functionality is good, but I can't trust it. If I were to upgrade to a paid plan, I fear the quota would run out quickly again, forcing me to upgrade further, potentially leading to an endless cycle of paying for more and more expensive plans. It doesn't seem budget-friendly at all."
Dear customer,
We are very sorry that you have such distrust and bad experience when using our APP. Your feedback is very important to us. Thank you for your valuable comments.
As we communicated by email, after checking, the remaining quota and used quota you saw on the Billing page may have caused misunderstandings. In fact, you have only consumed the quota of 4 shipped waybills, and there are still 46 remaining quota.
We also attach great importance to your problem and have fed back to our product development team to evaluate whether the remaining quota and used quota can be withdrawn more directly on this page. Avoid unnecessary misunderstandings.
We are committed to satisfying every customer who uses our app, and we also want to solve every customer's problem so that customers have a better experience.
Thank you again for your suggestions and wish you a have a good time.
Best Regards
17TRACK
Had an issue come up where a claim payment from SEEL to a customer had issues and I had to get involved. I reached out to 17TRACK customer service and Abby helped me get it all figured out quickly so we could get the customer their claim payment.
I had a fantastic experience with Odie! She was incredibly helpful, attentive, and quick to resolve my issue. Her exceptional customer service made my day. Highly recommended!
Spoke to Denver and he helped me quite well with my problem. Great service and very helpful.
The support has been great help, and are available 24/7. Appreciate them.
I’ve been using the app for a long time, and it provides excellent support for customers. The service is outstanding!
Odie provided great customer service and promptly answered my questions. Very knowledgeable
I used to recommend this app to my clients before when developing dropship stores. I also used it to my stores as it is a good app and feature rich.
good, although the solution wasnt what I needed