17TRACK Order Tracking

Hi there,

Thank you for your feedback. We sincerely apologize for the confusion and frustration caused regarding your tracking quota usage and our initial support response.

We would like to clarify our tracking consumption logic to address your core concern about the quota being used up:

• 1 Tracking Number = 1 Tracking Quota: synchronizing and tracking one tracking number consumes one tracking quota. This deduction occurs only when a logistics track is successfully retrieved.

To provide full transparency, our technical team can retrieve and provide you with a detailed log of your quota usage upon your request.

As a valued and important customer, your case has been flagged for high-priority handling.

For any further questions, to request the usage log, or to discuss this matter further, please contact our dedicated support team directly at info@17track.net. We will proactively follow up to ensure your concern is fully resolved.

We regret that our previous communication did not effectively address this. We are here to support you and rebuild your trust.

Sincerely,

The 17TRACK Support Team

Dear Customer,

Thank you for leaving your feedback. We sincerely apologize that our service did not meet your expectations, especially regarding your concerns about quota deductions. We would like to provide the following clarification:

After a thorough review of your account, we confirmed that after you purchased a top‑up pack, all tracking quotas consumed (including new orders synced and manual "retrack" actions on previously untracked orders) were legitimately used within the quota limits of the top‑up pack. No duplicate or extra charges were incurred. Our backend shows no abnormal deduction records.

What we have learned and will improve:

1. We will improve the display of billing history and quota consumption in your account, making it more intuitive and transparent so you can clearly see where each quota is spent, preventing similar misunderstandings in the future.

2. We deeply regret that we did not provide a clear explanation right after you raised the question, which affected your experience. We will continue to improve our customer service response quality, ensuring faster and more accurate solutions in the future.

We are very sorry that you have uninstalled 17TRACK. If you would like to further review your usage details, we are happy to provide a detailed log at any time. Thank you for your understanding and time.

17TRACK Customer Support Team

Geachte gebruiker,

Hartelijk dank voor uw feedback. Het spijt ons te horen dat u deze ervaring heeft gehad.

Na grondig onderzoek heeft het technische team bevestigd dat er geen verband bestaat tussen de stappen die de app vereist en de beschreven crash van de website. Het DNS-configuratieproces heeft geen invloed op de werking van de website van de winkel.

Op het moment van de beoordeling had de winkel geen producten op de front-end staan. Er zijn meerdere verzoeken om technisch bewijs (zoals foutenlogboeken of diagnostische rapporten) gedaan om de gemelde crash te helpen verifiëren, maar er is geen documentatie ontvangen. Er blijft ondersteuning beschikbaar indien relevant bewijs wordt verstrekt.

De ondersteuning heeft de geuite zorgen niet terzijde geschoven; er is om medewerking en bewijs gevraagd om een gedegen technische analyse mogelijk te maken. Zonder dat kan de hoofdoorzaak van de problemen niet worden vastgesteld. Dat gezegd hebbende, staat het team open om de zaak opnieuw te bekijken en samen te werken als er meer informatie beschikbaar komt.

Wij stellen uw feedback zeer op prijs en hopen dat we dit samen kunnen oplossen.

Met vriendelijke groet,
Het 17TRACK-team