17TRACK Order Tracking
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (4.909)
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Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.
Dear customer,
We are very sorry for the inconvenience caused to you.
Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your upgrade, we only charged the difference in fees for the corresponding number of days of use after the upgrade. The upgrade plan amount will be higher than your previous plan, and you need to make up the difference accordingly. Therefore, the bill on the Shopify side shows that the amounts for the two cycles of Additional Charge for 2024-11-30 ~ 2024-12-16 and Additional Charge for 2024-12-08 ~ 2024-12-16 are correct. We sent you the detailed usage cycle and billing report in the online communication and Shopify ticket yesterday.
Regarding the last bill, you will be charged the bill until January. According to our communication, we can refund the corresponding fees to you for the plan you have not used according to the path you paid. Now Shopify has assisted in the refund.
We will also communicate with Shopify and our product development team to find ways to make users better understand the corresponding bills. Thank you for your feedback.
Feel free to contact us with any questions, we will continue to solve your problems through online chat and email.
Best Regards
17TRACK
all working as it should! nice little tracking app
So helpful with tracking. Works with most of the Greek Couriers. Few problems only with speedex.
Just recently discovered 17TRACK and it has made my dropshipping experience so much better. The team are incredibly responsive and helpful. My experience with 17TRACK has been positive so far, I would recommend!
Highly recommend this tracking app! Customers have complimented it and great customer service. Highly able to customize it!
17TRACK is super convenient and easy to use. It supports tracking from many carriers, and the updates are always accurate. Highly recommend this app for anyone who shops online!
Spoke to Denver and he helped me quite well with my problem. Great service and very helpful.
Good app, and we’ve just started using it, but sometimes tracking updates are delayed, and certain orders don’t always appear in the 17track list for tracking.
When this happens, you may need to reach out to their support team, but they are quick and responsive. I recommend this app if you’re dealing with international shipping and packages are handed off between different delivery companies. It’s convenient to have everything in one place.
Additionally, the free plan works great for small businesses managing up to 50 orders a month.
I'm absolutely thrilled with 17TRACK! It's by far the best package tracking tool I've ever used. It doesn't just show where my package is, but it also provides detailed information about every stage of delivery.
What I particularly like:
Versatility: 17TRACK supports a huge number of postal services and couriers from all over the world. This means I can track any of my packages, no matter where they're shipped from.
Accuracy: The tracking information is always up-to-date and accurate. I've never encountered a situation where 17TRACK showed incorrect data.
User-friendly interface: The 17TRACK website and mobile app are very easy to use. Everything is intuitive, and I can easily find the information I need.
Notifications: I really appreciate the ability to receive notifications about changes in the status of my packages. This allows me to always be aware of where they are.
Detailed information: The possibility to see detailed information about each stage of delivery. It's very convenient when ordering from different parts of the world.
Thanks to 17TRACK, I no longer worry about my packages. I always know where they are and when to expect their delivery. I recommend 17TRACK to anyone who wants to have a reliable package tracking tool."
Here are some of the key points that can be highlighted in a positive review of 17TRACK:
Versatility and support for many postal services.
Accuracy and up-to-date data.
User-friendly interface.
Availability of notifications.
Detailed information.
These aspects make 17TRACK a valuable tool for tracking packages.
Dear user,
Thank you very much for your recognition of our app.
17TRACK is mainly designed to facilitate the resolution of all logistics complaints, enabling merchants and buyers to more timely and accurately understand the status of their packages, solve more after-sales issues related to logistics, and make both merchants and buyers more efficient.
Currently, 17TRACK has been connected with over 2400+ carriers, in order to make the coverage of package tracking more extensive. And to ensure the authenticity and accuracy of the tracking information, we keep it consistent with the official tracking information from the carriers.
We are still dedicated to making our app more user-friendly and easy to learn for our users. Your suggestions are our greatest motivation to move forward. We will take feedback from any user and assess the feasibility of suggestions for optimization and improvement. This is to allow more users to solve their business pain points and make their operations more efficient.
Once again, thank you for your support and feedback on our app. Please feel free to contact us at any time if you have any issues. We will do our utmost to help you resolve them.
Best regards,
17TRACK
Odie provided great customer service and promptly answered my questions. Very knowledgeable