17TRACK Order Tracking
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0 STARS! Avoid this app like the plague. Do it for your business!
Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.
We’ve been getting pretty poor support despite being on an annual plan.
Whenever we ask about platform functionality, the info we’re given is often inaccurate or just wrong, which means we end up having to figure things out ourselves. You’d expect the support team to at least know how the basic features work.
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own.
We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance.
Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you.
Sincerely,
The 17TRACK Team
When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.
Dear Customer,
Thank you for bringing the issue regarding last-mile tracking information display to our attention. We sincerely apologize for any inconvenience caused by inaccuracies in the tracking updates. Our technical team has already taken steps to optimize the system accordingly.
Our team has now fully resolved the display issue. The tracking page will accurately show both the initial carrier and the last-mile carrier information along with their corresponding tracking numbers. Additionally, the system notification issue regarding last-mile carrier details has been resolved.
We deeply regret any additional support burden this has placed on your team. With the implementation of these fixes, you and your customers will now enjoy consistent and stable tracking visibility throughout the entire delivery process.
We will continue to optimize system performance and maintain ongoing monitoring. If you have any further questions, our support team is always available to assist you.
Thank you for your valuable feedback, which helps us continuously improve. We value our partnership with you and are committed to providing you with reliable service.
Sincerely,
The 17TRACK Team
The app itself works and is actually quite nice in terms of features and usability.
However, the map localization does not work, at least in Italy.
I reported this issue over 2 months ago, but nothing has been fixed so far.
Every time I contact support, I only receive the same reply:
“I will report this to the technical team and get back to you within 12 hours.”
Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback.
I’ll let others draw their own conclusions.
They didn't help me with my problems and they didn't fix my problem for 3 weeks. I fixed the problem by deleting the app and reinstalling it. When I reinstalled the app, my settings were gone and they said I had to upgrade my plan for this. I had those features before. Bad customer service.
Dear User,
Recently, we received your feedback regarding problem with loading in while using the iOS 26 system. First and foremost, we would like to express our sincerest apologies. After days later, the loading problem has now been completely resolved. At this moment, you can normally using an iOS 26 device. We sincerely invite you to try again and look forward to restoring a seamless service experience for you.Every piece of feedback from our users is the most valuable asset on our journey forward. Your voice helps us identify and correct deficiencies in our product in a timely manner.
Once again, thank you for your patience, understanding, and continuous support. We look forward to walking this path together with you in the future.
Sincerely,
17TRACK
Absolutely the worst support experience I’ve ever had. I’ve been paying for this app for 9 days, and we’re still going in circles trying to fix basic issues. Every response takes forever, which means days of waiting with no progress. After all this wasted time, the support agent Odie told me they would not refund me because I had used the app for more than 72 hours.
This feels incredibly unfair. The only reason I passed the 72-hour mark is because their own support took so long to address the problems. It honestly feels like a trap: you wait days for them to fix things, and once enough time passes, they point to the refund policy and deny you. STAY AWAY so you don’t get stuck like I did.
They back up their refusal with a long list of situations where they won’t refund you, including:
If you used any of your tracking quota
If issues are caused by your store setup or other apps
If your business needs change
If you cancel or change your mind
Basically anything except a complete technical failure on their side
They also claim their terms comply with various consumer regulations, but in my experience, it just feels like a convenient excuse to avoid taking responsibility.
Bottom line: the app didn’t work for me, support was extremely slow, and the refund policy—especially as explained by Odie—felt like it was designed to protect them, not customers. I really wish I had known this before paying. Hopefully this review helps someone else avoid the same frustration.
Dear Sir/Madam,
Thank you for taking the time to share your feedback with us, and please accept our sincerest apologies for the unsatisfactory experience you encountered during the problem-solving process. We fully understand the disappointment and frustration caused by the recurring issues and delays in response.
1. Clarification Regarding the Issues You Raised
We have thoroughly reviewed the two issues you reported:
1) Tracking Page Layout Issue:
Initially, the page failed to adjust its height properly due to incomplete script code. Our support team first advised you to copy the complete code for configuration. After you reported the page loading abnormality on November 11, our technical team identified and diagnosed the issue within 5 hours, confirming that your store environment has specific compatibility requirements for iframe tags, which the original single-tag format could not meet. We promptly provided adjusted code in double-tag format, which successfully resolved the display issue on the same day. We sincerely appreciate your patience and cooperation throughout these adjustments.
2) Inconsistent Sender Display Issue:
We understand your concern regarding the inconsistent sender display. This situation occurs due to variations in how different email clients (such as Outlook, Enterprise WeChat Mail, and Hotmail) parse the sender field. We confirm that all emails were sent normally from the address you specified. However, differences in display logic across email service providers may result in the full domain field being shown.
This behavior is specific to email client interpretation and does not indicate a system functional defect. While we cannot directly control how external clients display this information, we will consider such cases in our ongoing product optimization efforts. You may also contact your email service provider to inquire about potential settings to adjust the display format.
2. Service Response and Refund Policy Explanation
We deeply understand your dissatisfaction with the time required to resolve these matters. Regarding the 72-hour refund policy, we would like to clarify that this period is calculated from the successful purchase date (November 6, 2025). Since your refund request was first made on November 11, which falls outside this window, it does not meet the standard refund conditions.
We fully acknowledge the shortcomings in our service response. The involvement of multiple agents and some delayed replies negatively impacted your experience. We sincerely apologize for this and are conducting internal reviews to improve our processes.
At the same time, we wish to emphasize our commitment to resolving every issue. For example, when you reported the tracking page abnormality on November 11, we responded promptly and provided a complete solution as quickly as possible. We assure you there was no intentional delay, and we continue to attach great importance to all matters you've raised.
3. Compensation Proposal
Although your case doesn't qualify for a direct refund under our policy, we would like to offer the following compensation in recognition of your feedback and to address the service shortcomings:
- Additional tracking quota for you;
- Dedicated support channel** to ensure priority handling and dedicated follow-up for any future issues.
We truly value your trust and sincerely hope to rebuild your confidence through our continued service improvements.
If you accept this proposal, please reply to confirm, and we will immediately process the quota allocation and arrange subsequent support. We remain open to any additional suggestions you may have.
Once again, we extend our sincere apologies and thank you for your understanding.
Sincerely,
17TRACK Customer Support
Did not have the features that I was looking for so I asked to cancel and for a refund within 30 mins of using the app. They would not refund our money because we used over our quota which happens when you sign up right away. Be careful signing up for this app.
Thank you for sharing your feedback. We' re sorry for any inconvenience caused, and would like to provide some further explanation — simply to avoid any misunderstanding and ensure a better experience for you and other users.
When a new user installs 17TRACK, the system automatically syncs the past 30 days of order data to help get started for free. These historical shipments are completely free to track and do not count toward your monthly quota.
However, any new shipments generated after installation will be counted toward your free monthly plan. Our free plan includes tracking for up to 50 shipments per month, which is designed to support small store users at no cost.
According to our records, your first install was on May 30, 2025 at 21:58:01, and by that point, the number of new shipments already exceeded the free limit. Please rest assured that 17TRACK is free for small store owners, and all payments or upgrades are entirely voluntary — we never charge without user confirmation.
Regarding the feature you mentioned, we’ d like to note that we do support similar functionality, though presented in a different way than some other apps. We’ ve explained this before, and believe the current setup can meet your needs.
If you have further expectations or suggestions for how we can improve, we’d truly love to hear them. Your input is always valuable to us.
Thank you again for trying 17TRACK. We' re here if you need any further support.
Not Working properly, No Customer support :(
THİS İS SCAMM
Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the subscription charge.
To clarify, our billing system operates on a standard subscription model: when a plan is cancelled, the change takes effect **after the current billing cycle ends**. This means that if a cancellation is submitted during an active cycle, service continues through the end of that period and the corresponding charge is applied as agreed in our terms.
We have verified your account and confirmed that there was **no duplicate or unauthorized charge** applied. The amount you referenced corresponds to the final cycle of active service prior to cancellation.
We take billing transparency seriously and are always here to help clarify any charges. If you would like us to review your billing history in detail or provide further explanation, please feel free to contact our support team directly via email or through the app—we’ll be glad to assist.
Thank you for giving us the opportunity to clarify.
Best regards,
The 17TRACK Team
DO NOT INSTALL, this is app is very buggy and messy, many customer complaints after upgrade to higher quotas. I ran out of quota, so i upgrade, then "manually sync" 60 days. I was confident the app would sync. I get many messages about customers not able to track tracking. I look to see and the issue was still there. I tried to manually sync again. I reach to support and then mention it was because i reached quota (i have enough since i upgraded), and they still cant fix my issue, cant be confident with this messy dashboard. Uninstalling....