17TRACK Order Tracking
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Quick and easy support experience. This is a great app that helps keep all of my shipments organized. Denver was especially responsive and helpful throughout the support process.
nice app!
安装简单方便，利于客户自助查询订单，省去店铺维护时间。
VERY QUICK RESPOSE HELP WAS IMMEDIATE. TRACKING IS REALLY REAL NO GUESSWORK! GOT THINGS DONE QUICKER. THANK YOU!
The query quota we paid for was used up abnormally, but the person in charge just kept giving us excuses and putting the blame on us. There were no proper measures to reassure us as a client or rebuild trust, and they only came up with a solution after we had completely lost confidence in them. It’s really disappointing, and we don’t want to use their service again.
Hi there,
Thank you for your feedback. We sincerely apologize for the confusion and frustration caused regarding your tracking quota usage and our initial support response.
We would like to clarify our tracking consumption logic to address your core concern about the quota being used up:
• 1 Tracking Number = 1 Tracking Quota: synchronizing and tracking one tracking number consumes one tracking quota. This deduction occurs only when a logistics track is successfully retrieved.
To provide full transparency, our technical team can retrieve and provide you with a detailed log of your quota usage upon your request.
As a valued and important customer, your case has been flagged for high-priority handling.
For any further questions, to request the usage log, or to discuss this matter further, please contact our dedicated support team directly at info@17track.net. We will proactively follow up to ensure your concern is fully resolved.
We regret that our previous communication did not effectively address this. We are here to support you and rebuild your trust.
Sincerely,
The 17TRACK Support Team
Quick and easy with their support. This is an amazing app that keeps me organized with all the shipments I have. If I did not have this, I would've overlooked some packages that were not delivered. Highly recommend!
It's an excellent order tracking app. Customer service is amazing!
They are quick to respond and good at what they do!
GOOD.
extrea charge on app and too bad support! dont use! others app has better service, price and support
Dear Customer,
Thank you for leaving your feedback. We sincerely apologize that our service did not meet your expectations, especially regarding your concerns about quota deductions. We would like to provide the following clarification:
After a thorough review of your account, we confirmed that after you purchased a top‑up pack, all tracking quotas consumed (including new orders synced and manual "retrack" actions on previously untracked orders) were legitimately used within the quota limits of the top‑up pack. No duplicate or extra charges were incurred. Our backend shows no abnormal deduction records.
What we have learned and will improve:
1. We will improve the display of billing history and quota consumption in your account, making it more intuitive and transparent so you can clearly see where each quota is spent, preventing similar misunderstandings in the future.
2. We deeply regret that we did not provide a clear explanation right after you raised the question, which affected your experience. We will continue to improve our customer service response quality, ensuring faster and more accurate solutions in the future.
We are very sorry that you have uninstalled 17TRACK. If you would like to further review your usage details, we are happy to provide a detailed log at any time. Thank you for your understanding and time.
17TRACK Customer Support Team
