17TRACK Order Tracking
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When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.
Dear Customer,
Thank you for bringing the issue regarding last-mile tracking information display to our attention. We sincerely apologize for any inconvenience caused by inaccuracies in the tracking updates. Our technical team has already taken steps to optimize the system accordingly.
Our team has now fully resolved the display issue. The tracking page will accurately show both the initial carrier and the last-mile carrier information along with their corresponding tracking numbers. Additionally, the system notification issue regarding last-mile carrier details has been resolved.
We deeply regret any additional support burden this has placed on your team. With the implementation of these fixes, you and your customers will now enjoy consistent and stable tracking visibility throughout the entire delivery process.
We will continue to optimize system performance and maintain ongoing monitoring. If you have any further questions, our support team is always available to assist you.
Thank you for your valuable feedback, which helps us continuously improve. We value our partnership with you and are committed to providing you with reliable service.
Sincerely,
The 17TRACK Team
Very good
你好
我是Odie，感谢您联系17TRACK！
我已经移除了追踪页面的标志
希望我提供的支持能完全满足你的期望
Excellent tracking app for Shopify stores. Very easy to set up and the dashboard is clean and intuitive. Real-time tracking updates help reduce customer inquiries and improve overall trust.
The support team is also fast, friendly, and very helpful. They even provided extra free quota during setup, which is greatly appreciated for new stores.
Highly recommended for any eCommerce business that wants a professional order tracking solution.
The customer service was very helpful with answering questions I had about tracking issues. They were committed to finding an answer for me when they couldn't figure it out right away and reached back with an answer. The app is also great and affordable.
很好
Great service, been using for many years now and just keep getting better. I been using for my ecommerce dropping shipping business for years now, Now even more happy it can connect to Shopify
estou gostando do aplicativo. tive um suporte muito rápido e eficiente. recomendo
服务态度好
Nice app