17TRACK Order Tracking & Email

A must-have order tracking app 200 free quotas per month

  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
2 reviews

guguplanet

Location Poland

When importing data from the store, the application automatically sends delivery emails to customers. Also, it is not clear why it sends again. Support wrote "oh,i checked the data,these emails was sent , the delivered should not be sent" and disappeared from chat.

Developer reply

May 14, 2022

My friend, really thanks for your review, and we do value your feedback very highly!
So sorry about our sending logic that troubled you! we quickly set up a special group to conduct research, and adjusted it. It has been released online. Please give us a chance to keep serve for you !We are here for all your needs !

Best regards,
17TRACK

Knives Et Cetera

This *was* the most underrated app available here. They recently changed the UI to being less functional, reduced the quota by 90% and automatically enabled Email notifications to my customers. I would have paid for the original app, but the new one has less options and is harder to navigate. Plus sending my customers emails without me enabling it, is outrageous.

Developer reply

December 24, 2021

We apologize for the inconvenience caused to you. We assure you that you are our valued user. We will do our best to make you satisfied with our service.

Firstly,as for the 90% reduction in tracking quota, we only provide a trial period, that is, free use of 2000/5000 query quota per month. Now the trial period is over.

Secondly,We are sorry that the app cannot meet your needs. But please believe that our approach is based on the goal of providing you with the best service. I have forwarded your requirements to our product team.
Can you provide us with the functions you want? We will plan the functions according to your requirements.

Once again, I apologize for the inconvenience caused. We will do our best to provide you with the best service.

Best wishes,
17TRACK team