17TRACK Order Tracking

17TRACK Order Tracking

Reviews (4,198)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the user-friendly interface of this app, which simplifies navigation and enhances shipment management. They praise the responsive customer support and value the real-time tracking updates. The app's seamless integration with Shopify and other systems, along with a free plan option, makes it ideal for small businesses. Features like comprehensive multi-carrier tracking, automation, customization options, and multilingual support are also highlighted.

September 26, 2024

I had a problem, my customers were sending me messages that they could not track their order, and I did not know how to work since I opened the site, until I got curious and sent to support and a nice girl named Emily spoke to me. She was very nice to me and followed up with me until the tracking number was working well for me, and here I felt comfortable psychologically and did not wait for messages from my customers about the tracking number. I would like to thank Emily for the support she provided me. Thank you very much. I loved you very much.

NOVISTAPARIS
France
7 months using the app
17TRACK replied September 29, 2024

Hi NOVISTAPARIS,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
It is our great honor to help you. Our goal is to satisfy every customer who uses our 17TRACK APP.

Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.

Best Regards
17TRACK Team

November 15, 2024

After setting up 17TRACK as advised by our 3PL partner I have contacted support a number of times and despite being on the lowest plan the support has been excellent. They understood my questions, situation and requirements well. The advice given has helped in so many ways. Thank you to Jay, Bianca, Denver and Emily. Even on the lowest paid plan the app works well for what we need. Once we are in a position to upgrade we will, and thus be able to take full advantage of the features such as analytics and more.

ROLLAER
Ireland
About 2 months using the app
November 5, 2024

So far so good, with the service. Prompt support response and has been able to see our customers delivery flow. Would recommend for any ecommerce to integrate this to their platform to provide easy access for their customers to view their orders status.

Skinsation Cosmetics
Australia
9 months using the app
November 28, 2024

Good app, and we’ve just started using it, but sometimes tracking updates are delayed, and certain orders don’t always appear in the 17track list for tracking.

When this happens, you may need to reach out to their support team, but they are quick and responsive. I recommend this app if you’re dealing with international shipping and packages are handed off between different delivery companies. It’s convenient to have everything in one place.

Additionally, the free plan works great for small businesses managing up to 50 orders a month.

Embroplace
Portugal
About 1 month using the app
November 26, 2024

Great Service by Denver at 17Track!
Denver from 17Track provided excellent support throughout my shipment tracking process. The updates were timely and accurate, and Denver’s assistance ensured I had a seamless experience. Highly recommend their service for reliable shipping updates!

ALovelylook
United Kingdom
7 months using the app
October 24, 2024

The 17 Track Delivery App has gained significant attention for its user-friendly interface and efficient tracking capabilities. After installing the app, my initial impression was overwhelmingly positive, prompting this review to highlight its features and performance.

User Experience Upon launching the app, I was greeted with a clean and intuitive design that makes navigation seamless. The layout is straightforward, allowing users to easily input tracking numbers from various carriers. This feature is particularly beneficial for those who frequently shop online and need to keep tabs on multiple shipments simultaneously.

Speed and Efficiency One of the standout aspects of the 17 Track app is its speed. The app processes tracking information quickly, providing real-time updates on package status. Notifications are timely and informative, ensuring that users are always aware of their shipment’s progress without having to manually check each carrier’s website.

MORE: Mr JAY who was my contact person did an amazing job to fulfill all my questions. Thanks Jay

Bigk
Switzerland
About 1 month using the app
November 25, 2024

17TRACK is the best app for order tracking, The only problem for us is that the quota is not enough :( Next year's subscription will be upgraded again

FantasyBox
France
About 1 year using the app
November 18, 2024

17TRACK has been a game-changer for our D2C brand as we scale operations in the US market. The platform’s intuitive interface simplifies tracking shipments across multiple carriers, ensuring our customers receive real-time updates and fostering trust in our service. Their robust system handles high volumes seamlessly, saving us countless hours and allowing us to focus on growth. What truly sets 17TRACK apart is their outstanding customer support—always empathetic, proactive, and quick to resolve issues, they feel like an extension of our team. Reliable, efficient, and customer-focused, 17TRACK has become an indispensable partner in our journey.

Dr. Water
United States
3 months using the app
December 2, 2024

I’ve been using 17TRACK and am extremely happy with the app! It’s reliable, easy to use, and keeps me updated on my shipments. I had an issue recently, but Jay from the support team was incredibly helpful and resolved it quickly. Excellent service!

Koazzi
United States
25 days using the app
November 14, 2024

Best app to track shipments, highly recommended. Support team is always online and provides support at any time.

Car parts & accessories
North Macedonia
8 months using the app