17TRACK Order Tracking

Thank you for your honest feedback. We take your concerns seriously and understand that our plan structure may not feel ideal for smaller stores with fluctuating order volumes.

We would like to explain the options we offer from both a short‑term and long‑term perspective:

1. Short‑term: We offer a Free Plan with 50 credits, and there are also onboarding tasks within the app – once completed, you can earn additional free credits. We suggest trying these first to see if the features meet your needs.

2. Long‑term: If the free credits are not enough in a given month (e.g., during an ad campaign), you can purchase a 200-credit monthly plan ($9/month) for that period – with no long‑term commitment, and you can cancel at any time.

We have already shared your feedback with our product team to consider offering even more flexible options (such as smaller credit packs or prepaid models) in the future.

We would appreciate it if you would give us another chance – and we're always here to answer any questions.

Best regards,
The 17TRACK Team

Dear User,

Thank you for your candid feedback. We take your user experience very seriously and fully understand your concerns. Your feedback is a key driver for our ongoing product improvements.

Regarding the 180-day data retention period, this setting is based on an overall assessment of system performance and data management efficiency. We understand that this mechanism does not fully address the scenario you described, and we would like to share the following three updates with you:
1. Regarding the order from January 7, 2025, that you mentioned, we have manually synced it to the 17TRACK shipment page. You can now create an exchange request for this order as usual;
2. The returns feature has been migrated to a brand-new SaaS system(17RETURNS), which supports creating after-sales tickets or initiating after-sales requests for orders placed within the last three years, significantly extending the timeframe for accessing after-sales operations. The new system also includes multiple optimizations and several new features. A separate email containing the login link has been sent to you; we invite you to log in and explore the system;
3. The request to customize the order synchronization time range has been included in our product roadmap. We will carefully evaluate its feasibility and will promptly update you if there are any substantial developments.

We sincerely apologize for any inconvenience this may cause you and your customers, and we thank you for your patience and understanding. We will continue to iterate on our product to provide you with a smoother user experience.

Sincerely,
The 17TRACK Customer Service Team