17TRACK Order Tracking

Dear User,

Recently, we received your feedback regarding problem with loading in while using the iOS 26 system. First and foremost, we would like to express our sincerest apologies. After days later, the loading problem has now been completely resolved. At this moment, you can normally using an iOS 26 device. We sincerely invite you to try again and look forward to restoring a seamless service experience for you.Every piece of feedback from our users is the most valuable asset on our journey forward. Your voice helps us identify and correct deficiencies in our product in a timely manner.
Once again, thank you for your patience, understanding, and continuous support. We look forward to walking this path together with you in the future.

Sincerely,
17TRACK

Dear User,

Thank you for your valuable feedback. We have recorded all your points and sincerely apologize for any inconvenience caused.

Below is a summary of our responses:

1. Regarding the Complex Setup
We will relay your feedback to our product team to improve usability. In the meantime, you can familiarize yourself with our app through the following resource:
• Schedule a personalized product demonstration to explore core features with a specialist;

2. Regarding Adjustments to Free Quotas and Subscription Inducement
The free quota we offer to users of the free plan has always been 50. and We operate on a voluntary basis, allowing users to purchase the right plan according to their business needs.

3. Regarding Inability to Retrieve Logistics Information
This issue is typically due to the following reasons. We recommend troubleshooting step by step:
• Verify if the carrier’s official website has updated information: Our data is sourced from official channels. If the carrier’s website shows no tracking updates, we cannot retrieve the information either;
• Check if your quotas are sufficient: Once quotas are exhausted, the system will pause synchronization and tracking.

4. Regarding Paid Plans and Market Positioning
We invite you to schedule a personalized online demo to see our core features in action.

Thank you for your feedback. We will keep improving our product, and sincerely wish you continued success in your business.

Best regards,
17TRACK Customer Service Team

Dear Customer,

Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own.

We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance.

Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you.

Sincerely,
The 17TRACK Team