17TRACK Order Tracking
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17TRACK：品牌化訂單追蹤與自動化物流通知。即時更新物流軌跡，減少WISMO類諮詢，以極致的售後體驗降低客訴，促進復購和收入增長
即時物流追蹤，覆蓋全球3100+承運商。系統自動同步運單資訊至PayPal，有效減少糾紛。運單狀態更新時，自動觸發多語言郵件通知，顧客即時掌握物流進度，大幅減少WISMO類問題。輕鬆建立品牌化、多語言訂單查詢頁，嵌入預計送達時間。同時。透過 AI 智能推薦引導二次消費，將查詢頁轉化為高轉化銷售入口。透過引導換貨、退還商店積分，收取退貨手續費挽回損失。一鍵隱藏所有中國相關資訊，非常適合Dropshipping賣家。提供物流數據看板和分析報告，監控運輸狀態，持續優化物流表現。。需要幫助？隨時透過線上聊天或郵件獲得24/7 專業支援。
- 即時訂單追蹤與通知：即時追蹤所有訂單，包括最後一公里配送，運單狀態更新時，同步至PayPal，並觸發自動化郵件通知，消除顧客焦慮
- 個性化品牌查詢頁：一鍵配置品牌運單查詢頁，並顯示預計送達時間，徹底解決“我的訂單在哪”難題
- 隱藏中國發貨資訊：一鍵隱藏所有中國/中文的相關資訊，專為代發貨Dropshipping商家
- 更多功能：ai智能商品推薦，強大物流數據分析，24/7客服支援，無縫整合Klaviyo, Gorgias, Trustpilot, Judge.me等解決方案
- 廣獲同類商店愛用
- 美國商家
語言
英文、 簡體中文、 法文、 德文、 西班牙文、 義大利文、 葡萄牙文 (葡萄牙)、 瑞典文、 荷蘭文、 土耳其文、 芬蘭文、 日文、 韓文、 挪威文、 葡萄牙文 (巴西)、 捷克文、 丹麥文、 繁體中文，以及 俄文
定價
選擇最適合您業務的方案。
免費(包含14天高級功能)
免費
功能
- 每月 50 免費額度
- 支持 3,300 多家運輸商
- 自定義品牌查詢頁麵
- 智能儀表板
- PayPal集成
基礎版
$9 /月
或每年 $86，可省 20% 的費用
功能
- 每月200條查詢額度
- 運輸狀態郵件通知
- 基礎數據分析
- 自定義品牌查詢頁
- 訂單頁麵單號重定向
專家版
$49 /月
或每年 $470，可省 20% 的費用
功能
- 每月1000條查詢額度
- 導出運單
- 產品推薦組件
- 刪除17品牌標識
- 多語言品牌查詢頁
- 預計到達時間（EDD）
- 多語言通知
高階版
$159 /月
或每年 $1,526，可省 20% 的費用
功能
- 每月2000條查詢額度
- 自定義通知規則
- 運輸時間數據分析
- 異常運單數據分析
- 預計到達時間預測和分析
- 拆單訂單通知
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項
評論 (4,286)
Fantastic tracking app and a great experience with the support team. 17TRACK has made managing and monitoring our shipments much easier, especially when dealing with multiple couriers and a high volume of orders.
A special mention to Echo from customer support, who was extremely helpful, responsive and took the time to properly look into our questions rather than just providing a generic response. It’s always reassuring when support is actually willing to investigate an issue and help work towards a solution.
The platform itself is easy to use, the interface is clean, and overall we’ve been very impressed with both the app and the level of support provided. Definitely a solid tracking solution for ecommerce businesses.
Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.
This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.
Dear User,
Thank you for your candid feedback. We take your user experience very seriously and fully understand your concerns. Your feedback is a key driver for our ongoing product improvements.
Regarding the 180-day data retention period, this setting is based on an overall assessment of system performance and data management efficiency. We understand that this mechanism does not fully address the scenario you described, and we would like to share the following three updates with you:
1. Regarding the order from January 7, 2025, that you mentioned, we have manually synced it to the 17TRACK shipment page. You can now create an exchange request for this order as usual;
2. The returns feature has been migrated to a brand-new SaaS system(17RETURNS), which supports creating after-sales tickets or initiating after-sales requests for orders placed within the last three years, significantly extending the timeframe for accessing after-sales operations. The new system also includes multiple optimizations and several new features. A separate email containing the login link has been sent to you; we invite you to log in and explore the system;
3. The request to customize the order synchronization time range has been included in our product roadmap. We will carefully evaluate its feasibility and will promptly update you if there are any substantial developments.
We sincerely apologize for any inconvenience this may cause you and your customers, and we thank you for your patience and understanding. We will continue to iterate on our product to provide you with a smoother user experience.
Sincerely,
The 17TRACK Customer Service Team
We've had a great experience with 17TRACK so far. The app is easy to set up, the tracking page looks professional, and the Shopify integration works smoothly. It has significantly improved the post-purchase experience for our customers.
A special thank you to Jay for the excellent support. He was always quick to respond, and very helpful.
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符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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