17TRACK Order Tracking
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Automated order tracking, reduce WISMO tickets, enhance brand experiences
Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.
- Global Tracking. Track your international & domestic packages together.
- Customized tracking page. Let buyers lookup orders on your site.
- Triggered Email. Let customers know as soon as their order status changes.
- Buyer Protection. Allow customers to protect orders against loss, damage, delay.
- Gain insights in a glance to shipment delivery and exception performance.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch
Works with
Shopify Flow, Checkout, PayPal, Klaviyo, Omnisend, Loox, Trustpilot, Judge.meCategories
All features
Tracking
- Branded tracking page
- Order lookup page
- Real-time tracking
- Custom tracking link
- Translation
- Estimated delivery date
- Global tracking
- Dashboards
- Order export
- Multi-carrier
- API
- Analytics
- Carrier masking
Notifications
- Real-time notifications
- Translation
- Custom notifications
- Automation
Labels and packaging
- Shipping insurance
- Order sync
- Multi-language
Managing shipments
- Order sync
- Real-time tracking
- Branded tracking pages
- Email notifications
- Order updates
- Shipping analytics
Tracking
Notifications
Labels and packaging
Managing shipments
Pricing
Free
Free
- 50 shipments per month
- Access 2,500+ carriers
- Auto-sync shipments
- Branded tracking page
- Smart dashboard
- Payment platform sync
Basic
$9 / month
or $86/year and save 20%
$0.05 per extra shipment
- 100 shipments per month
- Shopify tracking page
- Buyer protection
- Tracking number redirection
- Shopify shipping status and native emails
14-day free trial
Pro
$49 / month
or $470/year and save 20%
$0.05 per extra shipment
- 1000 shipments per month
- Multilingual tracking pages
- Order export
- Product recommendations widget
- Remove the 17TRACK logo
14-day free trial
Premium
$159 / month
or $1,526/year and save 20%
$0.08 per extra shipment
- 2000 shipments per month
- Transit time analysis
- On-time delivery analysis
- Exception orders analysis
- Customize email conditions
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (3,635)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its robust tracking capabilities and intuitive interface, which improve both their operations and customer satisfaction. Key features include seamless integration with PaySync for streamlined order and payment management, real-time tracking updates, and automated notifications that lessen merchant workload. The customizable tracking page aligns with merchants' branding, enhancing user experience. Its compatibility with multiple e-commerce platforms like Shopify and WordPress, along with a free plan option, makes it accessible to various businesses. Merchants also appreciate the responsive and supportive customer service team.
I had a problem, my customers were sending me messages that they could not track their order, and I did not know how to work since I opened the site, until I got curious and sent to support and a nice girl named Emily spoke to me. She was very nice to me and followed up with me until the tracking number was working well for me, and here I felt comfortable psychologically and did not wait for messages from my customers about the tracking number. I would like to thank Emily for the support she provided me. Thank you very much. I loved you very much.
Hi NOVISTAPARIS,
Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
It is our great honor to help you. Our goal is to satisfy every customer who uses our 17TRACK APP.
Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.
Best Regards
17TRACK Team
the app is a little pricy compared the the other apps in the same category but it's the best at what it does. So far so good. It's making my life easier and saves me a lot of time, soooo I'm sticking with it
I would definitely recommend this app to anyone looking for ease and simplicity. At first I couldn't get my tracking page to work on my store, but Odie helped me solve the problem swiftly. It was such a simple procedure and she was very patient with me when I didn't understand some things. It's a 5star for me for the app and customer service :]
Support
17TRACK can answer any questions you have about 17TRACK Order Tracking.
Resources
Launched
January 4, 2021 · Changelog
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