17TRACK Order Tracking

Name: 17TRACK Order Tracking
Brand: 17TRACK
Rating: 4.9 (2822 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (2,822)
Developer: 17TRACK

View demo store

Automate order tracking and returns management to reduce costs, retain more revenue

Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
Automate returns to retain revenue, and enjoy 24/7 support.
Real-time email updates reduce WISMO and boost trust.
Hide Chinese origin details for dropshipping.
Track last-mile delivery and sync shipping info to PayPal.

Popular with stores like yours: Based in United States

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English, Chinese (Simplified), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, Dutch, Turkish, Finnish, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese (Brazil), Czech, and Danish

Works with

Checkout
Customer accounts
Shopify Flow
PayPal
Klaviyo
Omnisend
Loox
Trustpilot
Judge.me

Pricing

Free

50 shipments per month
5 free returns per month
Access 2,800+ carriers
Branded tracking page
PayPal integration
Dropshipping mode
Custom shipment alert

Basic

$9 / month

or $86/year and save 20%

200 shipments per month
10 free returns per month
Customize tracking page
Worry-Free Purchase
Tracking number redirection
Shopify shipping status and emails
Email notifications
Basic analytics

14-day free trial

Pro

$49 / month

or $470/year and save 20%

1000 shipments per month
50 free returns per month
Seller notifications
Shipments export
Multilingual email notification
Remove 17TRACK branding
Multilingual tracking pages
Estimated Delivery Date (EDD)

14-day free trial

Premium

$159 / month

or $1,526/year and save 20%

2000 shipments per month
100 free returns per month
Customize email triggers
Transit time analysis
On-time delivery analysis
Exception orders analysis
Split order email notifications

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2,822)

Overall rating

4.9

Counts per rating level

96% of ratings are 5 stars
2.7K
3% of ratings are 4 stars
90
0% of ratings are 3 stars
14
0% of ratings are 2 stars
3
1% of ratings are 1 stars
15

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly value this app for reducing customer inquiries about order statuses by providing real-time tracking across numerous domestic and international carriers. They praise its features like automated notifications, a branded tracking page, and a comprehensive dashboard with integration capabilities, including Klaviyo and Last Mile Carrier information. The app is noted for its reliability and user-friendly interface, with support described as responsive and effective in resolving issues.

October 11, 2025

The features and the support of this app are great!
But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results.
There is a 3 to 6 hour de-sync from what the tracking on their main website

Chantal Vaulet

Poland

7 months using the app

August 29, 2025

DO NOT INSTALL, this is app is very buggy and messy, many customer complaints after upgrade to higher quotas. I ran out of quota, so i upgrade, then "manually sync" 60 days. I was confident the app would sync. I get many messages about customers not able to track tracking. I look to see and the issue was still there. I tried to manually sync again. I reach to support and then mention it was because i reached quota (i have enough since i upgraded), and they still cant fix my issue, cant be confident with this messy dashboard. Uninstalling....

Goods Nova

United States

7 months using the app

September 19, 2025

Did not have the features that I was looking for so I asked to cancel and for a refund within 30 mins of using the app. They would not refund our money because we used over our quota which happens when you sign up right away. Be careful signing up for this app.

Off Grid Stores

United States

2 months using the app

17TRACK replied September 22, 2025

Thank you for sharing your feedback. We' re sorry for any inconvenience caused, and would like to provide some further explanation — simply to avoid any misunderstanding and ensure a better experience for you and other users.

When a new user installs 17TRACK, the system automatically syncs the past 30 days of order data to help get started for free. These historical shipments are completely free to track and do not count toward your monthly quota.

However, any new shipments generated after installation will be counted toward your free monthly plan. Our free plan includes tracking for up to 50 shipments per month, which is designed to support small store users at no cost.

According to our records, your first install was on May 30, 2025 at 21:58:01, and by that point, the number of new shipments already exceeded the free limit. Please rest assured that 17TRACK is free for small store owners, and all payments or upgrades are entirely voluntary — we never charge without user confirmation.

Regarding the feature you mentioned, we’ d like to note that we do support similar functionality, though presented in a different way than some other apps. We’ ve explained this before, and believe the current setup can meet your needs.

If you have further expectations or suggestions for how we can improve, we’d truly love to hear them. Your input is always valuable to us.

Thank you again for trying 17TRACK. We' re here if you need any further support.