17TRACK Order Tracking

Dear User,

Thank you for your valuable feedback. We have recorded all your points and sincerely apologize for any inconvenience caused.

Below is a summary of our responses:

1. Regarding the Complex Setup
We will relay your feedback to our product team to improve usability. In the meantime, you can familiarize yourself with our app through the following resource:
• Schedule a personalized product demonstration to explore core features with a specialist;

2. Regarding Adjustments to Free Quotas and Subscription Inducement
The free quota we offer to users of the free plan has always been 50. and We operate on a voluntary basis, allowing users to purchase the right plan according to their business needs.

3. Regarding Inability to Retrieve Logistics Information
This issue is typically due to the following reasons. We recommend troubleshooting step by step:
• Verify if the carrier’s official website has updated information: Our data is sourced from official channels. If the carrier’s website shows no tracking updates, we cannot retrieve the information either;
• Check if your quotas are sufficient: Once quotas are exhausted, the system will pause synchronization and tracking.

4. Regarding Paid Plans and Market Positioning
We invite you to schedule a personalized online demo to see our core features in action.

Thank you for your feedback. We will keep improving our product, and sincerely wish you continued success in your business.

Best regards,
17TRACK Customer Service Team

Dear Customer,

Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own.

We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance.

Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you.

Sincerely,
The 17TRACK Team

Dear Customer,

Thank you for bringing the issue regarding last-mile tracking information display to our attention. We sincerely apologize for any inconvenience caused by inaccuracies in the tracking updates. Our technical team has already taken steps to optimize the system accordingly.

Our team has now fully resolved the display issue. The tracking page will accurately show both the initial carrier and the last-mile carrier information along with their corresponding tracking numbers. Additionally, the system notification issue regarding last-mile carrier details has been resolved.

We deeply regret any additional support burden this has placed on your team. With the implementation of these fixes, you and your customers will now enjoy consistent and stable tracking visibility throughout the entire delivery process.

We will continue to optimize system performance and maintain ongoing monitoring. If you have any further questions, our support team is always available to assist you.

Thank you for your valuable feedback, which helps us continuously improve. We value our partnership with you and are committed to providing you with reliable service.

Sincerely,
The 17TRACK Team