17TRACK Order Tracking

17TRACK Order Tracking

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.9 (3,781)
Developer
17TRACK

Automated order tracking, reduce WISMO tickets, enhance brand experiences

As a high-quality Built for Shopify App, 17TRACK lets customers easily track orders on your branded page, reducing "Where is my order?" questions. Send real-time notifications and showcase products to drive purchases. Optimize shipping with clear analytics and hide Chinese origin in one click. Reduce chargebacks and speed up funds release with PayPal Push. Need help? We're available 24/7.

As a high-quality Built for Shopify App, 17TRACK lets customers easily track orders on your branded page, reducing "Where is my order?" questions. Send real-time notifications and showcase products to drive purchases. Optimize shipping with clear analytics and hide Chinese origin in one click. Reduce chargebacks and speed up funds release with PayPal Push. Need help? We're available 24/7. more
  • Branded Tracking Page lets customers track orders directly on your site.
  • Custom Email Notifications let customers know as soon as order status change.
  • Custom alerts for shipment delays, exceptions, and stopped tracking.
  • Quick views of shipment performance for improved management.
  • Seamless PayPal sync, powerful analytics, and 24/7 support for better service.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch

Works with

Shopify Flow, Checkout, PayPal, Klaviyo, Omnisend, Loox, Trustpilot, Judge.me

Tracking

Branded tracking page, Order lookup page, Real-time tracking, Custom tracking link, Translation, Estimated delivery date, Global tracking, Dashboards, Order export, Multi-carrier, API, Analytics, Carrier masking

Notifications

Email, Real-time notifications, Translation, Custom notifications, Automation

Labels and packaging

Shipping insurance, Order sync, Multi-language

Managing shipments

Order sync, Real-time tracking, Branded tracking pages, Email notifications, Order updates, Shipping analytics

Pricing

Free

Free

  • 50 shipments per month
  • Access 2,500+ carriers
  • Auto-sync shipments
  • Branded tracking page
  • Smart dashboard
  • Payment platform sync

Basic

$9 / month

or $86/year and save 20%

$0.05 per extra shipment

  • 200 shipments per month
  • Shopify tracking page
  • Buyer protection
  • Tracking number redirection
  • Shopify shipping status and native emails

14-day free trial

Pro

$49 / month

or $470/year and save 20%

$0.05 per extra shipment

  • 1000 shipments per month
  • Multilingual tracking pages
  • Order export
  • Product recommendations widget
  • Remove the 17TRACK logo

14-day free trial

Premium

$159 / month

or $1,526/year and save 20%

$0.08 per extra shipment

  • 2000 shipments per month
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis
  • Customize email conditions

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (3,782)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and effective real-time order tracking, which enhances customer satisfaction and reduces inquiries. They praise its reliable customer support, value-adding features like PaySync integration and automated notifications, and the availability of a free plan that supports businesses of all sizes in improving operational efficiency and customer service.

September 26, 2024

I had a problem, my customers were sending me messages that they could not track their order, and I did not know how to work since I opened the site, until I got curious and sent to support and a nice girl named Emily spoke to me. She was very nice to me and followed up with me until the tracking number was working well for me, and here I felt comfortable psychologically and did not wait for messages from my customers about the tracking number. I would like to thank Emily for the support she provided me. Thank you very much. I loved you very much.

NOVISTAPARIS
France
7 months using the app
17TRACK replied September 29, 2024

Hi NOVISTAPARIS,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
It is our great honor to help you. Our goal is to satisfy every customer who uses our 17TRACK APP.

Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.

Best Regards
17TRACK Team

August 20, 2024

the app is a little pricy compared the the other apps in the same category but it's the best at what it does. So far so good. It's making my life easier and saves me a lot of time, soooo I'm sticking with it

Toriant
United States
7 months using the app
September 6, 2024

user friendly!

CuddlesMeow
United States
Over 2 years using the app
17TRACK replied September 9, 2024

Dear Friends of CuddlesMeow,

Thank you for taking your valuable time to feedback,We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us.
We take customer feedback very seriously, if so, please feel free to contact us on Live Chat.

If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you. Your voice matters to us, we hear, we cherish, we solve.

have a nice days.
Best Regards.

17TRACK Team

Support

17TRACK can answer any questions you have about 17TRACK Order Tracking.

Developer

17TRACK

Tian An Cloud Park,NO.2018,Xuegang Road, Shenzhen, GD, 518000, CN

Launched

January 4, 2021 · Changelog

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