17TRACK Order Tracking

17TRACK Order Tracking

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.9 (4,113)
Developer
17TRACK

Automated order tracking, reduce WISMO tickets, enhance brand experiences

As a high-quality Built for Shopify App, 17TRACK lets customers easily track orders on your branded page, reducing "Where is my order?" questions. Send real-time notifications and showcase products to drive purchases. Optimize shipping with clear analytics and hide Chinese origin in one click. Reduce chargebacks and speed up funds release with PayPal Push. Need help? We're available 24/7.

As a high-quality Built for Shopify App, 17TRACK lets customers easily track orders on your branded page, reducing "Where is my order?" questions. Send real-time notifications and showcase products to drive purchases. Optimize shipping with clear analytics and hide Chinese origin in one click. Reduce chargebacks and speed up funds release with PayPal Push. Need help? We're available 24/7. more
  • Branded tracking page featuring EDD to track orders directly on your site.
  • Track last-mile delivery and sync shipping info to PayPal.
  • Real-time email updates reduce WISMO and boost trust.
  • Hide Chinese origin details for dropshipping.
  • Boost sales, leverage analytics, and enjoy 24/7 support.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch

Works with

Shopify Flow, Checkout, PayPal, Klaviyo, Omnisend, Loox, Trustpilot, Judge.me

Pricing

Free

Free

  • 50 shipments per month
  • Access 2,500+ carriers
  • Auto-sync shipments
  • Branded tracking page
  • Smart dashboard
  • Payment platform sync

Basic

$9 / month

or $86/year and save 20%

$0.05 per extra shipment

  • 200 shipments per month
  • Shopify tracking page
  • Buyer protection
  • Tracking number redirection
  • Shopify shipping status and native emails

14-day free trial

Pro

$49 / month

or $470/year and save 20%

$0.05 per extra shipment

  • 1000 shipments per month
  • Multilingual tracking pages
  • Order export
  • Product recommendations widget
  • Remove the 17TRACK logo

14-day free trial

Premium

$159 / month

or $1,526/year and save 20%

$0.08 per extra shipment

  • 2000 shipments per month
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis
  • Customize email conditions

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (4,113)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and customer service, praising its real-time tracking updates, automation features, and user-friendly interface. It's noted for seamless integration with Shopify, compatibility with various carriers, and customizable options. The accurate tracking and responsive support team are also highlighted, contributing to improved transparency and reduced manual workload, enhancing merchant-customer trust.

September 26, 2024

I had a problem, my customers were sending me messages that they could not track their order, and I did not know how to work since I opened the site, until I got curious and sent to support and a nice girl named Emily spoke to me. She was very nice to me and followed up with me until the tracking number was working well for me, and here I felt comfortable psychologically and did not wait for messages from my customers about the tracking number. I would like to thank Emily for the support she provided me. Thank you very much. I loved you very much.

NOVISTAPARIS
France
7 months using the app
17TRACK replied September 29, 2024

Hi NOVISTAPARIS,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
It is our great honor to help you. Our goal is to satisfy every customer who uses our 17TRACK APP.

Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.

Best Regards
17TRACK Team

November 15, 2024

After setting up 17TRACK as advised by our 3PL partner I have contacted support a number of times and despite being on the lowest plan the support has been excellent. They understood my questions, situation and requirements well. The advice given has helped in so many ways. Thank you to Jay, Bianca, Denver and Emily. Even on the lowest paid plan the app works well for what we need. Once we are in a position to upgrade we will, and thus be able to take full advantage of the features such as analytics and more.

ROLLAER
Ireland
About 2 months using the app
November 5, 2024

So far so good, with the service. Prompt support response and has been able to see our customers delivery flow. Would recommend for any ecommerce to integrate this to their platform to provide easy access for their customers to view their orders status.

Skinsation Cosmetics
Australia
9 months using the app

Support

17TRACK can answer any questions you have about 17TRACK Order Tracking.

Developer

17TRACK

Tian An Cloud Park,NO.2018,Xuegang Road, Shenzhen, GD, 518000, CN

Launched

January 4, 2021 · Changelog

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