17TRACK Order Tracking

17TRACK Order Tracking

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.9 (3,601)
Developer
17TRACK

Automated order tracking, reduce WISMO tickets, enhance brand experiences

Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.

Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7. more
  • Global Tracking. Track your international & domestic packages together.
  • Customized tracking page. Let buyers lookup orders on your site.
  • Triggered Email. Let customers know as soon as their order status changes.
  • Buyer Protection. Allow customers to protect orders against loss, damage, delay.
  • Gain insights in a glance to shipment delivery and exception performance.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch

Works with

Shopify Flow, Checkout, PayPal, Klaviyo, Omnisend, Loox, Trustpilot, Judge.me

Tracking

Branded tracking page, Order lookup page, Real-time tracking, Custom tracking link, Translation, Estimated delivery date, Global tracking, Dashboards, Order export, Multi-carrier, API, Analytics, Carrier masking

Notifications

Email, Real-time notifications, Translation, Custom notifications, Automation

Labels and packaging

Shipping insurance, Order sync, Multi-language

Managing shipments

Order sync, Real-time tracking, Branded tracking pages, Email notifications, Order updates, Shipping analytics

Pricing

Free

Free

  • 50 shipments per month
  • Access 2,500+ carriers
  • Auto-sync shipments
  • Branded tracking page
  • Smart dashboard
  • Payment platform sync

Basic

$9 / month

or $86/year and save 20%

$0.05 per extra shipment

  • 100 shipments per month
  • Shopify tracking page
  • Buyer protection
  • Tracking number redirection
  • Shopify shipping status and native emails

14-day free trial

Pro

$49 / month

or $470/year and save 20%

$0.05 per extra shipment

  • 1000 shipments per month
  • Multilingual tracking pages
  • Order export
  • Product recommendations widget
  • Remove the 17TRACK logo

14-day free trial

Premium

$159 / month

or $1,526/year and save 20%

$0.08 per extra shipment

  • 2000 shipments per month
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis
  • Customize email conditions

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (3,601)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust tracking capabilities and intuitive interface, which improve both their operations and customer satisfaction. Key features include seamless integration with PaySync for streamlined order and payment management, real-time tracking updates, and automated notifications that lessen merchant workload. The customizable tracking page aligns with merchants' branding, enhancing user experience. Its compatibility with multiple e-commerce platforms like Shopify and WordPress, along with a free plan option, makes it accessible to various businesses. Merchants also appreciate the responsive and supportive customer service team.

September 26, 2024

I had a problem, my customers were sending me messages that they could not track their order, and I did not know how to work since I opened the site, until I got curious and sent to support and a nice girl named Emily spoke to me. She was very nice to me and followed up with me until the tracking number was working well for me, and here I felt comfortable psychologically and did not wait for messages from my customers about the tracking number. I would like to thank Emily for the support she provided me. Thank you very much. I loved you very much.

NOVISTAPARIS
France
6 months using the app
17TRACK replied September 29, 2024

Hi NOVISTAPARIS,

Thank you for sharing your feedback with us. We truly appreciate your input and are glad to hear that you recognize this application as great.
It is our great honor to help you. Our goal is to satisfy every customer who uses our 17TRACK APP.

Please feel free to share any difficulties or suggestions. We're committed to ensuring a positive experience and are here to support you.

Best Regards
17TRACK Team

August 20, 2024

the app is a little pricy compared the the other apps in the same category but it's the best at what it does. So far so good. It's making my life easier and saves me a lot of time, soooo I'm sticking with it

Toriant
United States
7 months using the app
July 22, 2024

17TRACK is an app that has definitely brought more value to our customers. Many people who place orders utilize the 17TRACK link to track their orders making for a more enjoyable shopping experience.

D.U.A.
United States
Over 1 year using the app

Support

17TRACK can answer any questions you have about 17TRACK Order Tracking.

Developer

17TRACK

Tian An Cloud Park,NO.2018,Xuegang Road, Shenzhen, GD, 518000, CN

Launched

January 4, 2021 · Changelog

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