17TRACK Order Tracking‑PaySync

17TRACK Order Tracking‑PaySync

Free plan available. 14-day free trial.
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

January 4, 2021 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch

Works with

Shopify Flow, Checkout

Global Order Tracking to reduce support requests, improve shopper experience, & upsell new products.

Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.

Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7. more
  • Global Tracking. Track your international & domestic packages together.
  • Customized tracking page. Let buyers lookup orders on your site.
  • Triggered Email. Let customers know as soon as their order status changes.
  • Buyer Protection. Allow customers to protect orders against loss, damage, delay.
  • Gain insights in a glance to shipment delivery and exception performance.

Pricing

14-day free trial

14-day free trial

Free

  • 50 shipments
  • Shopify shipping status and native emails
  • Shopify tracking page
  • Email notifications
  • Collection platform auto-sync

Basic

$9/month

or $86/year and save 20%

$0.05 per extra shipment above 100

  • 100 shipments per month
  • Shopify tracking page
  • Buyer protection
  • Tracking number redirection
  • Shopify shipping status and native emai

Pro

$79/month

or $758/year and save 20%

$0.05 per extra shipment above 2000

  • 2000 shipments per month
  • Multilingual tracking pages
  • Order export
  • Product recommendations widget
  • Remove the 17TRACK logo

Premium

$239/month

or $2,294/year and save 20%

$0.08 per extra shipment above 3000

  • 3000 shipments per month
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis
  • Customize email conditions

14-day free trial

Free

  • 50 shipments
  • Shopify shipping status and native emails
  • Shopify tracking page
  • Email notifications
  • Collection platform auto-sync

Basic

$9/month

or $86/year and save 20%

$0.05 per extra shipment above 100

  • 100 shipments per month
  • Shopify tracking page
  • Buyer protection
  • Tracking number redirection
  • Shopify shipping status and native emai

Pro

$79/month

or $758/year and save 20%

$0.05 per extra shipment above 2000

  • 2000 shipments per month
  • Multilingual tracking pages
  • Order export
  • Product recommendations widget
  • Remove the 17TRACK logo

Premium

$239/month

or $2,294/year and save 20%

$0.08 per extra shipment above 3000

  • 3000 shipments per month
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis
  • Customize email conditions

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

2,790 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive tracking capabilities, supporting a variety of carriers for both local and international shipments. They value the real-time updates, automation features, and user-friendly interface. The seamless integration with PaySync for payment management is also praised. Merchants find the mobile app useful for tracking on the go and appreciate the automated notifications for customers. The quick setup, customization options, multi-language support, and responsive customer service are also highly regarded.

Edited April 16, 2024

Okay, so we've been using 17Track for a little while now and while there were a couple of issues, the team did fix them; and quite quickly. The customer service; can at times, misunderstand you due to the language barrier but so far our experience has been rather good. We also love their Green Shipping Protection feature; which is provided by Seel.

WONDERCRAFT LTD
United Kingdom
24 days using the app
17TRACK replied March 26, 2024

Dear friend of WONDERCRAFT

We noticed that you didn't have a nice time while installing our APP, We are deeply sorry for our service did not meet your expectations. and thank you for providing us with your feedback.
We have arranged a customer service manager to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, We will inform you of the progress in resolving the issues encountered while using our APP via email.

We strive to provide prompt and efficient service to all of our customers, and we regret that we have fallen short of this standard in your case. Please accept our sincerest apologies again for any inconvenience this may have caused.

Looking forward to your response!

Best Regards
17TRACK Team

February 13, 2024

Very good application for customers to track their orders.

The support is very helpful, and you don't need any money because they have a free plan, which is great for those who are starting out with little money and want to spend as little as possible.

I highly recommend it for those starting out because it's easy to install in the store!

Happy Sales
Portugal
About 1 month using the app
February 14, 2024

17TRACK just making everything easier when a customer want to check his order that he placed in your website ,17TRACK just do something that shows the customer how why, where, and when ,I will keep it simple 17TRACK giving you everything that you need for your customer about shipping and shipping information so recommended

cozystore
Israel
About 2 months using the app

About this app

Launched

January 4, 2021 · Changelog

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, and Dutch

Works with

Shopify Flow, Checkout

Built by 17TRACK

About 17TRACK

4.9 average rating

3 years building apps for the Shopify App Store

Tian An Cloud Park,NO.2018,Xuegang Road, Shenzhen, GD, 518000, CN

Support

Send a message

+86 19926413620

intl@17track.net

More apps like this

4.9 out of 5 stars 2656 total reviews Free plan available
Custom order tracker to build great order lookup experience
5.0 out of 5 stars 3065 total reviews Free plan available
All-in-1 order tracker, Track order for higher CSAT and sales
Built for Shopify
4.8 out of 5 stars 4467 total reviews Free plan available
Proactive tracking that delights customers and reduces WISMO

Want to add an app?

Try Shopify free for 3 days