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EDITED: I have received prompt and able support since the time I posted earlier. The team has taken care of the necessary updates to the theme and fixed the bugs that were pending. Updating it to 3 stars.
Great support and a great team. Personally would love to recommend Isha. She is very considerate, quick for responses, and fixes
We have had exceptional customer service from the miniOrange team and have even utilized their designers to create some customizations with their app. We have a number of security plug-ins on our site and the miniOrange team has worked with us to make certain that everything is working together on the back end. Highly recommend!
Pathetic app, installed the application and my whole website theme got messed
Hello there,
We apologize for the inconvenience you experienced after installing our application, and we deeply regret that it led to issues with your website theme.
We take user feedback seriously, and we understand how frustrating it can be when things don't go as expected.
There might be some jQuery conflicts between your Shopify theme and our application which may have caused the issues in your theme.
We tried to reach you out over email but unfortunately did not receive a response.
If you're willing to give our application another chance, we'd be more than happy to provide you with dedicated support to ensure the application is in place and functioning smoothly.
Please feel free to reach out to ecommercesupport@xecurify.com, and we'll do our best to assist you promptly.
Once again, we apologize for any inconvenience this has caused you, and we value your feedback as it helps us improve our product.
Thank you for your understanding!
Sincerely,
Team miniOrange
opt widget not showing on login page or also messed up with theme.
Hello there,
We apologize for the inconvenience you experienced after installing our application, and we deeply regret that it led to issues with your website theme.
We take user feedback seriously, and we understand how frustrating it can be when things don't go as expected.
There might be some jQuery conflicts between your Shopify theme and our application which may have caused the issues in your theme.
We tried to reach you out over email but unfortunately did not receive a response.
If you're willing to give our application another chance, we'd be more than happy to provide you with dedicated support to ensure the application is in place and functioning smoothly.
Please feel free to reach out to ecommercesupport@xecurify.com, and we'll do our best to assist you promptly.
Once again, we apologize for any inconvenience this has caused you, and we value your feedback as it helps us improve our product.
Thank you for your understanding!
Sincerely,
Team miniOrange