99minds Gift Card & Loyalty

Terrible customer service. I wanted help with some of the free features, and stated multiple times that I intend to stay in the free plan, and I kept getting forced to upgrade my plan. After asking for help multiple times on the free features, finally I was given a trial of the paid version, even though I stated that I don't want it. They don't listen to their customers and just push the paid plans. The app might be good itself, but this attitude was a complete turn off for me.

Since integrating 99minds with our Runit POS and Shopify setup, our customers can now redeem gift cards and loyalty rewards seamlessly online, not just in-store. It's made the whole shopping experience feel more connected, whether someone's checking out on our website or in person. 99minds has been a great addition to our already amazing Runit POS and Shopify combo, and our customers have really noticed the difference.

We’ve been using 99minds for our loyalty and store credit program at Maxwell James, and it’s been a solid addition to our tech stack. We needed something that could bridge online and in-store, and this gets us much closer than anything else we’ve tried.

The flexibility around points, rewards, and campaigns is strong, and once it’s set up correctly, it runs smoothly. It’s helped us create a more intentional rewards experience for our customers without overcomplicating things on the front end.

There is a bit of a learning curve on setup, especially if you’re trying to align it with POS and email/SMS flows, but their support team has been responsive and helpful when we’ve needed it.

Overall, a good option if you’re serious about building a loyalty program that actually integrates into your business and not just sits on the sidelines.