ReConvert Upsell 업셀 & 크로스셀 OCU

I had hired a marketing team that would only work with this app. I'm no longer working with them and am figuring how to edit and update my flow in here on my own.
Riya in customer support was super helpful and responsive, making sure I got all my questions answered.
I'm still playing with the structure of these upsells, as it's a very different setup than OCU, which is what I was using before.
I ...

I’ve been using ReConvert for about three years, and while I initially had concerns—especially after changes to the thank-you pages impacted some features—I have to say the support team really came through. After reaching out again, they were super responsive, helped me resolve the issues, and even restored key features like surveys that I thought were gone for good.

The app is back to working ...

They emailed customers today and said their free plan is going away and they're automatically charging people in a few days.
"We're discontinuing the free plan and automatically transitioning all free users to a paid plan..."

That's slimy.

It's one thing to have a paying customer and do a price increase, fine.
It's another to take a free customer and start charging them when they never agreed to ...

ReConvert is by far one of the best apps we've added to our store. The setup was incredibly smooth, and the drag-and-drop editor makes customizing the thank-you page a breeze. We've seen a clear increase in AOV from post-purchase upsells and cross-sells.
Support is top-notch — fast, helpful, and knowledgeable.
If you're looking to turn your order confirmation page into a powerful revenue tool, ...

Thanks for support.

Had first given 1 star, because of slower support.
Ticket "in process" always. Dev. team working on it.

I guess it was a heavier task for the team (Shopify Plus checkout).

Response rate was always fast and in the end they fixed it and it works really well.

thanks again!