Trendsi: Fashion Dropshipping

Hi Nourkandi,

Hello,

We sincerely apologize for the frustration and inconvenience this experience has caused. We understand how undelivered orders and product quality concerns can affect your business and your customers, and we take your feedback seriously.

We would appreciate the opportunity to better understand your concerns and address any outstanding issues. Could you please share what we could have done differently to provide you with a better experience? Your feedback is valuable to us, and we are committed to continuously improving our service and support for our sellers.

Thank you for sharing your concerns with us.

Hi,

Thank you so much for sharing your experience and for giving Trendsi a try! We’re thrilled to hear that things have been going well so far, and we especially appreciate your shout-out to Mia. We’ll be sure to share your kind words with her! 💛​
We also appreciate your feedback regarding how product measurements are displayed. We understand how having to manually adjust measurements across more than 100 products can be time-consuming, especially when making sure your U.S. customers have clear and accurate sizing information.​
We’d love the opportunity to make your experience a 5-star experience. ⭐⭐⭐⭐⭐ Is there anything we can do to make the sizing process easier or better for you? Your feedback helps us understand where we can improve and better support your business!

Hi Southern Shores Clothing,

Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.​

We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.​

We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.​

Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.​

We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.