ABConvert: A/B Testing
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The support was fast, professional and generous, and the product is intuitive and powerful
The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.
We’re very sorry that our support process caused you frustration, and we truly appreciate you taking the time to share your feedback. We’ve already updated our workflow based on your experience and will continue improving it to make things easier for our users.
In this case, our team closed the ticket after providing an answer in order to keep the queue clear and ensure every request is well managed. We understand how that created extra steps for you, and we’ll do better going forward. Thank you again for pointing this out and for your support of ABConvert.
Incredibly easy product to use, great team.
Leo walked us through some ways to test for our quantity breaks that'll help reduce COGs by 40%.
Not having to update URLs on ads ever because all tests are done on Shopify side makes it so much better than anything we've used so far.
Amazing app, bad operation.
The functionality of the app itself is great- you can run tests that improve your conversion rate by 0.1%, which is a lot. However, the app lacks in support and self-support- not because of the support staff, but because of the working hours and the way errors are not communicated.
I've attempted creating the same price test over 10 times by now- each time, taking ~30 minutes. Once the test fails, all it does is not show up in the "Your tests" section- no visible feedback on why it failed.
The support works 9am to 6pm- Beijing time- meaning during regular business Hours in the Americas, you have no support.
Hello,
Thank you for your detailed feedback — it’s very helpful to us.
I’d like to clarify one point: while our main support team is based in Asia, we also provide coverage outside of Beijing hours. For example, Kelly from our team works in UTC+1 (French time), which overlaps with part of U.S. business hours. In your case, she responded within 10 minutes, though we understand it still felt late given the situation.
You’re absolutely right, our support coverage during U.S. hours can be improved, and we’re already working on expanding availability. We’re also addressing how errors are communicated in the app so that test failures give clearer feedback.
We appreciate your honest review and will use it to keep improving both our operations and your experience
good
We've been using AB-Convert for a while now to run our A/B tests and are absolutely satisfied, especially with the outstanding support.
We faced a tricky issue with recurring spikes in bot traffic at the end of each month, which seemed to skew our test data. The support team jumped in right away
Leo from the support team personally stepped in. He analyzed our test data, identified suspicious IPs, and helped us exclude them directly through the dashboard. The communication was quick, clear, and helpful throughout. They even involved their dev team without us having to do any extra setup.
It’s rare to find a tool that not only delivers reliable results but also has a support team that genuinely cares and takes action. If you're serious about running clean, trustworthy A/B tests on Shopify, I highly recommend AB-Convert.
Easy to use app with excellent customer service. We are on our 5th test now and have been very happy with the results.
ABConvert has enabled us to unlock more consumer insights. Our organization is full of hypotheses, and we use ABConvert to take action by testing the hypotheses, documenting results, and sharing the actionable insights with our organization! The support team is very responsible and engaging!
App great, dashboards useful and lots of options for reasonable cost. Support outstanding, a lot of customisations required for our store and the team was so accommodating, working around the clock to get it launched to a tight deadline. 10/10
Really simple to use for testing conversion rates on a Shopify store. We mainly run URL Redirect tests and ABConvert has been helpful in showing where to steer our UX and design by allowing us to test the impact of both major and minor changes. We also had a good experience with their Help team (shout out to Leo) who got back to us very quickly and were happy to jump on a call immediately to talk through the issues we were having which were resolved thanks to the call.
