Avis (60)
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A must have app for every Shopify store to increase performance. Really good support and easy to use and set up!
Great App. Service team goes above and beyond to help with customizations and making sure your test is working properly.
Great app. Does what you need it to do, and the support team is really helpful.
We have some misunderstanding before, but Jeffery is trying really hard to resolve the problem, and he shows how kind and patient he is. Keep up the good work, I would love to see his business grow
This tool allows you to perform different A/B tests in a quick and easy way. Special thanks to Leo, who has always helped us quickly, kindly and efficiently!
This waas really difficutl, first off, their installation process is a complete mess. Unlike every other Shopify app I've used, you can't just install and start using it. I was stuck at a "THEME IN REVIEW" screen forever with ZERO support. They claim it takes 30 minutes BUT YOU'RE STUCK THERE, and.that's clearly a lie.
Their customer support is saldy no no good. I reached out for help and got LEO who kept messaging me over and over again bout "business hours" while my store was locked - as if e-comstops on weekends!
When I finally did get a human response, it was useless no help, no access access my store without me explaining how to use a basic store.
The communication was painfully slow and my qestion were simple like how to enable and use the app but onlly got confusing answers in return.
At one point, I even had to ask if this was a real app or some kind of scam because of all the block and no way forward.
Save yourself the headache and avoid ABConvert; their app is broken upon install and the support is on purpose making you stand still it feels like.
Sorry about your frustration.
But I would like to clarify something on our side.
1. We do explicitly states in our onboarding process that the theme check will be between 30 minutes to a few hours. Due to your store set the blocker for any page inspect (open dev tool), the process was blocked before you unable the blocker.
2. The conversation was kind of biased at the beginning, you use Liar/Fake/Idiot these type of word when we tried to support you with your matter. I understand the waiting time might not feel good for you but I think we've sensed the hostile attitude from the beginning.
3. We did finish theme check within a day, but you still seemed not happy and directly uninstalled our app.
We truly apologize about your experience, and we will take this case as our learning opportunities to improve our onboarding process, thanks for the feedback.
Jeffrey
Amazing customer service, honest review.
Level of support is absolutely wonderful!
If you want to increase your profits and landingpages, this app is a MUST-HAVE. Working flawlessly, saving you 100s of $ for third party apps.
Jeffrey has an amazing support team including himself. Def. recommend.
Excellent & easy to use A/B testing. Jeffrey was also very helpful with making custom features to suit our needs, thank you!