A2Reviews ‑ Product Reviews

Hi,

We're sorry for the confusion.

Our app does not require manual cancellation. Under Shopify's billing system, uninstalling the app is sufficient to cancel future charges.

We take support seriously and are always happy to help if merchants encounter any issues. If you're still experiencing a problem, please contact us and we'll gladly assist.

Thank you.

Hi,

We're sorry to hear about the issue you experienced.

After reviewing how our app works, we couldn't find any mechanism that could remove or modify your product information. Our app is implemented as a Shopify App Embed, which only renders its own widget on the storefront. It does not have permission to edit, delete, or overwrite your product descriptions or theme content.

The fact that uninstalling our app did not restore the missing product information also suggests that the issue originated elsewhere rather than from our app.

We completely understand how frustrating this situation is, and we're glad you're working with Shopify Support to identify the root cause. If Shopify Support finds any evidence that our app was involved, please let us know—we'll investigate immediately and work with them to resolve it.

We're always committed to helping merchants and ensuring our app operates safely within Shopify's platform guidelines.

Hi,

We're sorry to hear about your experience.

If an Amazon product has thousands of reviews but our app imports 0, it usually indicates that the product URL is not supported or doesn't match Amazon's supported formats. This does not necessarily mean the product has no reviews.

To help merchants, we've provided step-by-step documentation and video tutorials showing exactly how to import Amazon reviews successfully.

We're also happy to check any product link manually. If you send us the Amazon URL, we'll verify it and help resolve the issue as quickly as possible.

We appreciate your feedback and are always working to improve both our app and our support experience.

Thank you for leaving a review.
As I told you before, that I have resolved the code conflicts. And all that's left for you is to wait for Google to update.
But every time I make a change, your side updates the modifications and it overwrites what I previously processed.
Thus, the problem will never be resolved.
You should be patient and wait for Google to update, I think it can't be fast unless you update the index of the product pages yourself after I've fixed it.

Thanks for your review.
We have also found many ways to handle code conflicts in your theme. But not processed yet. We apologize for not reporting back to you.

Can you give us another chance to further find the cause of the problem with your theme? by adding email support@a2rev.com as a collaborator. We will make more efforts to handle it.