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A2X support team are so helpful. They have provided new functions/enhancements for me many times. Response times are very good. All the data that is available is sent to Xero. The only gripes re data are when Amazon or Shopify don't provide decent data, so it is not something that A2X could do anything about. I will continue to use them and recommend them for feeds to Xero.
We absolutely love working with you! The way our software expands, and the way the expertise of our support team enhances is through working closely with customers like you. We learn a lot from each integration and onboarding, and your feedback or requests for enhancements makes it possible to us to tailor our software and make it better.
Our biggest passion is sharing all that knowledge with anyone who wants to learn, and gather new insights and expertise from anyone who wants to share :)
Thank you for trusting us and supporting us so kindly!
A2X does in five minutes what used to take me hours of time--parsing and manipulating Amazon and Shopify settlements for our eCommerce businesses. These things are increasingly complicated and the more your business sells, the bigger and more time consuming these entries and reconciliations become. A2X takes the hassle out of this and is truly one of the most valuable automations we have! Their customer service is fantastic and makes getting the system set up so much easier. If we ever have trouble we know they are just a click away and will respond quickly.
Your review here should be rated with 5 stars - too bad we don't have option to do that ;)
We can't tell you how much we appreciate what you have written here. It just paints the whole picture so well and absolutely warms our hearts!
"A2X does in five minutes what used to take me hours of time" - that exactly the idea - to save you hours of manual work while automating processes and providing highest accuracy possible, so that you can invest that time into other exciting things. The software is designed to grow and scale with you, and we are all working passionately to continuously improve our solutions based on your feedback and needs.
And we truly are just a click a way, at all corners of the world and absolutely dedicated to assisting you with anything you need. We appreciate you and your support very much. Thanks again!
I own a company that needed some very complicated VAT mapping features. Victoria from A2X has been amazing helping me achieve this. i have nothing but thanks and praise for the level of help Victoria has provided.
Thank you!
Thank you for taking the time to share your experience with A2X.
Your kind words and appreciation for Victoria's assistance mean the world to us. She is an invaluable member of our team, and her commitment to delivering exceptional assistance is second to none.
At A2X, we constantly strive to deliver high-quality solutions that help businesses like yours tackle complex challenges. Your review fuels our passion to keep pushing boundaries and finding innovative ways to exceed your expectations.
Thank you for choosing A2X, and we look forward to being of further service to you in the future.
I am a new user of A2X and have had the pleasure of working with Nicole on the onboarding for my client onto the A2X platform. The A2X certification process was easy to understand and very informative as to how it can streamline the data migration from Shopify to QBO. The next step was working with Nicole on the set up, which we were able to work through in less than 2 hours. After that, I'm up and running and loving how easy it makes recording our revenue and COGS transactions at the desired level of detail.
Highly recommended A2X. Kate from the support team was always very helpful and friendly. Really appreciated all your support.
A2X provides a simple and effective way of filing and keeping track of all our accounts, it has been very useful. The support team is extremely helpful, Jessica was very quick to offer help and was able to make time for us when needed. All in all A2X goes to great lengths to ensure a high quality of service.
Thank you so much for sharing your view of A2X and our support team. We appreciate you and we are grateful for your support.
Our goal is simplifying e-commerce accounting processes while ensuring all of our customers receive top notch support at all times. And it means a world to us to read about your experience, as it perfectly aligns with what we wish to achieve. Jess is a brilliant expert and we are glad you got to experience her amazing assistance!
I recently had the pleasure of working with Jessica Danford from the A2X support team, and I couldn't be more satisfied with the level of service I received.
From the get-go, Jessica was incredibly attentive and proactive in resolving the mapping issues I was facing. What stood out to me was her commitment to ensuring that my query was fully resolved. She didn't just provide a one-time solution; she followed up consistently to make sure everything was running smoothly on my end.
In instances where immediate attention was required, Jessica went above and beyond by scheduling emergency calls to address the issues. This level of dedication and customer service is rare and highly commendable.
I am extremely grateful for the support and assistance I've received from A2X, and especially from Jessica. Your team is doing an incredible job, and I couldn't recommend A2X more highly!
Thank you for making my experience so positive. Keep up the excellent work!
Wow! These are the kind of reviews that make all of us smile. Reading about your overall experience, and such a beautiful feedback for Jessica, who deserves all the praise and appreciation possible - we wish to thank you for sharing your kind words and supporting us.
The commitment you described is a value that we consistently nurture throughout A2X - it is the way all teams operate, and having it recognized through your words means a lot to us all.
We are very grateful for a chance to work with you, learn from eachother and smooth out any bumps that might appear on the road. We are in this together, and nothing can stop us if we stay that way :)
Really clever and simple system to use. Puts your mind at ease knowing that everything is accounted for correctly. The 2 members of staff I have dealt with, David (Sales) and Victoria (Vat specialist) have been superb. Victoria made everything so easy and is very helpful and kind. Would definitely recommend.
Thank you for your positive feedback about David and Victoria! We are delighted to know that you found our system to be intelligent and user-friendly, helping to ease your mind. That is why we created it in the first place :) Our aim is to continuously improve and provide best service possible, and we are most grateful for your support!
Accounting is a very new area I am experiencing for the first time along with becoming VAT registered I needed to have my hand held throughout the whole process. Jess was amazing at helping me get set up with both shopify and amazon including a period of no VAT and VAT. Software is easy to navigate and use.
Thank you so much for taking the time to support us out here. Jess is our superstar, and we are all especially good in hand holding, as we know very well how overwhelming e-commerce accounting and VAT processes can be - so our mission is to facilitate it all for you and act as an extension of your team :) We are looking forward to working with you long into the future!
A2X team has been really helpful in setting up the accounts and automation for our store, with special tribute to Ms. Jessica Danford. Very nice person and helpful in solving technical issues.
Thanks so much for leaving this review for us. Jessica is indeed a wonderful person and an amazing expert and we absolutely love her! We appreciate your support and we are just a click away whenever you need any assistance :)