Recenzje (299)
Zawęź
-
Według oceny
Saves a lot of my time in imputing sales. Only issue is with monitoring stock, as amazon sales only go through twice a month or so. So I need to manually adjust each week when I do my stock reconciliation.
A2X is a great app that makes it much easier to record sales properly into my accounting system, which in my case is Xero. I never have to worry that refunds, fees, and other special cases are taken care of correctly. Customer service is very responsive and helpful. I will say I tried the COGS addon but didn't make sense for my business, not to say it wouldn't for others.
I needed an app that would help me to connect to Quickbooks online, and to Shopify on the backend. A2X really helped me and was instrumental in tracking my various purchases and sales tax transfers over to Quickbooks. This is a great app--highly recommended!
Works well for our use case. It does great with Shopify payments to Xero but I have not totally figured out Paypal and we removed Amazon Pay due to how it was showing in Xero. Very likely user error. We did have an issue with syncing stopping and customer support resolved quickly within 24 hours. I really appreciated the quick support.
This app ruined my full database, nobody on the chat could look into what the issue is, their software created several fake quickbooks accounts when we switched from trial mode, as the chat person and solution was useless, I booked a meeting this morning. I advised that I already have all the transactions in my accounts but they advised to do the payouts together which duplicated 5 months transactions, so all my P&L and Balance sheet is mucked up, and they advised me to delete them if it is a problem!!!!! I am talking about a week worths of work, financial damage as now I cant do my VAT return and will get a fine I guess if I don't spend EVERY MINUTE of my life with deleting their transactions myself!!! And they sent me a manual how to delete them, this company should get a fine and not be here!!!!
Hi,
Thank you for your review.
We are very sorry to hear about your unpleasant experience with our product and support team. We take all complaints and feedback very seriously, as they will give us the chance to improve and serve our customers better in the future.
We do stand behind our customers and our product 100%. This means that, if we did not meet our customer's expectations, then we wish to work closely to rectify that and make sure you feel confident with our product and our support.
We can absolutely understand how frustrating this must have been for you, and we wish to learn from it.
We would like to offer you 6 months of free subscription with A2X, which would include premium support, one-on-one onboarding calls to work on your account/s together and resolve any issues you had, as well as priority e-mail/call support.
Please let us know if you would be willing to give us a second chance and our apologies once again for your unpleasant experience.
Kind regards,
A2X CS Team
I was super excited to use this app as it was supposed to sync COGS and I can't find any QBO syncing apps that do that.
But really it does not. What it does, is it allows you to upload all of the costs for your products with a CSV file. So anytime you need to update a cost or add a new product, you have to update it A2X also. I'd rather just make a weekly or monthly COGS entry than deal with that.
On top of that, the template you're supposed to use links to the SKU. Well if you use the SKU as an address in your warehouse and not as a unique identifier than that does not help you.
*Update: I've got to up my rating to 5 stars just simply for the customer service. They're wanting to set up meetings with me to discuss how exactly they could develop the app to meet my needs. That's pretty awesome.
I did decide to go with another app and am already invested in using it. But, I will definitely keep A2X in mind for the future.
Hi Emma,
Thank you for leaving a review. Sorry to hear you have not found A2X helpful for Syncing COGS. Cost of Goods Sold is a feature in A2X that will calculate the total cost of the products you sell on Shopify for each settlement period and send the transaction to your accounting system so that you can correctly record the changes in inventory and cost of sales. This will give you an accurate view of your gross profitability and margins directly in your financial reports. COGS is only one of many features that A2X can offer you. A2X will ensure you bring in all the Sales and Fees, that will reconcile to the amount paid to you. I would be more than happy to get on a call with you to better understand the problem you are having with the COGS feature and to discuss how A2X can accurately automate your Shopify accounting.
We're using A2X to link our Shopify store to our Xero accounts. The COGS reporting doesn't link automatically into the costs held in Shopify, which is very frustrating, and it also doesn't support category tracking. I'm surprised that neither feature was part of the minimum viable product for A2X as both seem like a basic requirement to me. Apparently the automatic link is under development, but there's no information from the support team on a planned release date. We're looking at other options now.
This is a must have not a nice to have application. It makes bookkeeping so much simpler. Using a2x with xero is the only way to go to keep your accounting in order. highly recommend it.
It was easy to connect everything but nothing would sync in the free trial. The basic plan didn't do anything either. Getting help from the site took hours and still wasn't helpful. Not worth it.
Hi,
Thank you so much for your review.
We are very sorry to hear that you had unpleasant experience when trying to test our A2X integration, and that the support you received was not helpful.
We would love to meet with you in the video call, where we can answer all of your questions and assist you with setting up your account. We are absolutely confident that this would give you more clarity on the tool itself and confidence to use it, as well as show you the numerous benefits of automating your e-commerce accounting with A2X.
Setting up the new tool can always be a little overwhelming, and we would love to provide you with one on one support, especially in those initial stages.
Kindly reach out to us anytime at support@a2xaccounting.com and we can setup a call to meet and work together on the actual setup of your account.
With warmest regards,
A2X CS Team
Very easy to use and has saved me a lot of time with reconciliations, no errors or discrepancies, very happy :)