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The software looks complex however the support team helped me set it up, and answered all questions I had about any discrepancies I noticed. This app saves so much time on generating reports and finding the lost expenses in them, then transferring the information manually to QBO. Highly recommend
Onboarding was amazing, super easy to set up and get started right away to categorize all my fees from Shopify. I think this is an amazing tool that has already relieved so much bookkeeping and accounting stress for myself and it's that much easier to keep my books clean so I can focus on bringing in revenue into the business.
If you have a large Chart of Accounts, it takes a while to set up - but it is well worth it. The detailed allocation of transactions to individual accounts saves large amounts of time - particularly if you use multiple payment gateways in Shopify. And the support is very responsive. They answer most questions quickly and never hesitate to explore more complex questions.
I also worked with Nicole at A2X on some pretty complex questions about switching from our old financial system to Xero + A2X. She is a real gem. Extremely knowledgeable and no question was too big or too small.
I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!
Thank you so much for your glowing recommendation 🌟 We're happy to hear that A2X's automation has saved you heaps of time! Manuela is indeed an amazing team member - we love to hear that she was a great support! If you ever need further assistance, please don’t hesitate to reach out :-)
Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.
Thank you so much for your fantastic review! We love that A2X streamlines your ecommerce accounting 🎉 Our team strives to provide gold standard support, so we're thrilled that you've had a 5-star experience with us! We'll be here when you need us :-)
I was using webgility and it crashed and they could not fix it. I often thought do I need every sale imported to QBO? I tried A2X and was fortunate to have Manuela Abrams help me. She knows the A2X system and accounting so she guided me through the set up procedure answer questions along the way. She was 100% helpful and got me up and running. Another great thing is when I have a question she reponds! I am happy to be using A2X and off Webgility
We absolutely love this, Lost Art Press - thank you! Manuela is incredible and we love to hear that she provided a smooth experience with her expertise! We truly appreciate your support. You know where to find us - we’ll always be here to help :-)
I recently had the need to utilise the one-on-one live service with a A2X consultant. I had a 30 minute call with personalised service to correct some in-house errors in the taxes and mapping. Will was extremely helpful & suggested some better avenues to track our payouts and reconciliation options. I really appreciated the intense attention to ensuring that our accounts are now on track & his cheerful professionalism. This is a very good platform with personalised professional assistance. I would definitely recommend this app!
Thank you for sharing your excellent experience, Sanuk! Will is a brilliant team member and we’re happy to hear it was a valuable support call! We appreciate your support - we’ll be here when you need us :-)
Never worked with this platform before and it took me a while to understand how it works. Now I love how A2X integrates with my client's Shopify account. It really does help to show the whole picture and track money (fees, discounts, disputes, etc.)Saves time which is the main reason I started using A2X.
Customer service is GREAT!! Loved working with Nicole Gostomski. She was very knowledgeable Took her time to explain everything and was really patient when I asked the same questions twice.
Thank you for the great review, YUCCA! We love that A2X saves you time and helps show you the whole picture. Nicole is brilliant - we’re happy you had a gold standard experience! We appreciate your kind words :-)
We love working with the team at A2X. They have made it much easier to pull reports from the different platforms and organize our bookkeeping. We are so glad we found them when we did and recommend them to others!
Home and Country USA - we love working with you! Thank you for the kind words! We truly appreciate your support and recommendations. You know where to find us - we’ll always be here to help :-)
I have nothing but praise for the customer service at A2X. Over the years I have dealt with many of their team - Elspeth, Nicole, Jessica just to name a few - their support and expertise is excellent.
The app itself works extremely well and updates are always occurring to make it work even more efficiently!
Thank you for your kind words! Our support team is dedicated to a gold standard experience and we’re happy to hear that Elspeth, Nicole, Jessica, and the rest of the team have exceeded your expectations! We appreciate your support. We’ll be here when you need us :-)
