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Andrea from the A2X support team has been extremely helpful throughout the entire process. She was patient, clear in her explanations, and made sure my payouts were correctly fetched and ready to post. I really appreciate how responsive and supportive she has been, it made a potentially complex accounting setup much smoother. Thank you for the excellent support!
I was sort of skeptical of allowing software to post to quickbooks for me, but honestly this software is very detail oriented and creates really clean journal entries and was super simple to set up! But, where they really shine is their customer service! They are always available and have an incredible support team that seems really knowledgable about both accounting AND the software. Truly refreshing to get this type of amazing support!
I have used A2X in the past, and decided to give it another shot because of the ability to map to accounts rather than only to Products/Services like many similar softwares require, which creates issues and unneccessary complexity for our business.
I am SO happy that I did, I have seen many huge improvements with the software functionality and the UI/UX is by far the best of the many that I have tried for a variety of businesses.
What stands out the most is the Customer Service - the Support Bot is pretty spot on, but when it isn't or when I need more customized help, the team is always quick, helpful, and super kind. Definitely an A2X user for life now and have recommended it to several other accountants since doin the most recent implementation.
Super easy to get A2X set up! It's helpful to be able to review the journal entries before sending them to QBO. I like that the revenue and COGS are in separate transactions. The resources and support have been fantastic!
I was having trouble transferring access to this handy tool after an accountant left, and initially just tried to do things myself because I rarely have an experience with support that is anything more than frustrating. When I hit a wall, I clicked the icon in the lower right of the site, got routed to Kim through their AI assistant, and she helped me resolve the issue even though it required a couple days to get all the way there. Restored my faith in humanity.
A2X save us HOURS worth of manual reconciliation of our 9 figure business. It is worth the cost 100 times over. If we run into any issues the team is there to help within minutes.
Lana is really helpful. A2X saves million of time doing the accouting. Highly recommended.
Amazing Customer Support, was able to chat with a real person who responded and resolved my query in a matter of minutes.
Fantastic onboarding with A2X. Kim Pacy guided me through the UI via screenshare and sent clear recap emails. My store now flows into QuickBooks smoothly, and the setup is well organized.
Excellent customer support, fast and reliable. Joanna was amazing to deal with and she made everything so easy.