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I was using webgility and it crashed and they could not fix it. I often thought do I need every sale imported to QBO? I tried A2X and was fortunate to have Manuela Abrams help me. She knows the A2X system and accounting so she guided me through the set up procedure answer questions along the way. She was 100% helpful and got me up and running. Another great thing is when I have a question she reponds! I am happy to be using A2X and off Webgility
We absolutely love this, Lost Art Press - thank you! Manuela is incredible and we love to hear that she provided a smooth experience with her expertise! We truly appreciate your support. You know where to find us - we’ll always be here to help :-)
I recently had the need to utilise the one-on-one live service with a A2X consultant. I had a 30 minute call with personalised service to correct some in-house errors in the taxes and mapping. Will was extremely helpful & suggested some better avenues to track our payouts and reconciliation options. I really appreciated the intense attention to ensuring that our accounts are now on track & his cheerful professionalism. This is a very good platform with personalised professional assistance. I would definitely recommend this app!
Thank you for sharing your excellent experience, Sanuk! Will is a brilliant team member and we’re happy to hear it was a valuable support call! We appreciate your support - we’ll be here when you need us :-)
Never worked with this platform before and it took me a while to understand how it works. Now I love how A2X integrates with my client's Shopify account. It really does help to show the whole picture and track money (fees, discounts, disputes, etc.)Saves time which is the main reason I started using A2X.
Customer service is GREAT!! Loved working with Nicole Gostomski. She was very knowledgeable Took her time to explain everything and was really patient when I asked the same questions twice.
Thank you for the great review, YUCCA! We love that A2X saves you time and helps show you the whole picture. Nicole is brilliant - we’re happy you had a gold standard experience! We appreciate your kind words :-)
I recently had the pleasure of working with Nicole from A2X during our integration of their accounting software with our Shopify app for Xero. From the outset, Nicole was nothing short of legendary. Her expertise and patience made the entire process seamless and straightforward.
Nicole's deep understanding of both A2X and Xero, combined with her readiness to tackle any challenges that came our way, ensured that our integration was not only successful but also optimized to benefit our business operations. Her suggestions were spot-on, enabling us to leverage the full potential of our accounting tools efficiently.
Moreover, Nicole's customer service was fantastic. She was always ready with quick responses and helpful insights, ensuring that we felt supported throughout our journey. It's rare to encounter someone so committed and capable.
If you're looking to integrate A2X with Shopify and Xero, I can't recommend Nicole enough. Her professional expertise and exceptional service truly make a difference. Cheers to Nicole for making our experience epic!
What an epic experience! Nicole is indeed one of our legendary team members and we’re so happy to hear that she provided such exceptional support! Cheers to seamless, straightforward, and optimized ecommerce accounting!
We love working with the team at A2X. They have made it much easier to pull reports from the different platforms and organize our bookkeeping. We are so glad we found them when we did and recommend them to others!
Home and Country USA - we love working with you! Thank you for the kind words! We truly appreciate your support and recommendations. You know where to find us - we’ll always be here to help :-)
I have nothing but praise for the customer service at A2X. Over the years I have dealt with many of their team - Elspeth, Nicole, Jessica just to name a few - their support and expertise is excellent.
The app itself works extremely well and updates are always occurring to make it work even more efficiently!
Thank you for your kind words! Our support team is dedicated to a gold standard experience and we’re happy to hear that Elspeth, Nicole, Jessica, and the rest of the team have exceeded your expectations! We appreciate your support. We’ll be here when you need us :-)
A2X Sync for QuickBooks Online
For the past four years, A2X has played a crucial role in supporting and expanding my e-commerce client base. I interact mainly with the accounting support team. They are responsive and knowledgeable with expertise with A2X, Shopify, Amazon, QuickBooks, PayPal, Markets Pro and International Markets. I have had questions or issues that require a quick turnaround and they pivot to ensure my clients and I are taken care of.
A2X is committed to delivering a great product with exceptional support and I would highly recommend them!
We are so very grateful to you for taking the time out of your day to leave such a detailed, positive review. We absolutely love what we do here at A2X, and hearing that our customers are really benefiting from our app and the service we provide is very rewarding. We look forward to working closely with you for long into the future.
The app is great and has dramatically helped with complex ecommerce accounting. However, the real star of the show is the customer service provided by the team. Andrea and the team are absolutely fantastic! It's the best customer service I've received from a SaaS provider. They went above and beyond to help me with many issues I was confused about.
Thank you so much for the glowing review! 💫
We're thrilled to hear that A2X has been a game-changer for your ecommerce accounting needs.
Andrea and the team are indeed the real superstars when it comes to customer service. We always strive to go above and beyond for our customers, and it's wonderful to see that effort reflected in your experience.
If you ever need further assistance or have any more questions, don't hesitate to reach out. We're here to help in any way we can.
Cheers to smooth sailing with your accounting, and thanks again for choosing A2X!
As a bookkeeper, Shopify has always been the bane of my existence. This app works well and fills in the gaps where Shopify can't perform. I had to go back and do a whole year of historical data and although there were some small errors and inconsistencies at the start, with the involvement from the A2X support team we were able to figure everything out and work out all the kinks. I give them a resounding 5 stars. Their customer support is unreal and goes far above and beyond for their customers. Not only did they help me, but they worked through the problems with me until I was satisfied. If you run into an issue, their customer support will go miles to make things right. I would highly recommend for that reason alone, plus their product fulfills our business needs. Thanks Victoria Port for all the support!
Thank you for your amazing review!
We understand that dealing with historical data can be a daunting task, but we're glad that our support team was able to help you work through any errors or inconsistencies that arose. At A2X, we are committed to going above and beyond for our customers, and we're delighted that you had such a positive experience with us.
Thank you for recognizing our customer support efforts, and we're thrilled that our product has been able to fulfill your business needs.
We're here to support you every step of the way, so don't hesitate to reach out if you run into any more pesky issues. We're always ready to roll up our sleeves and tackle any challenges that come your way.
Thank God I found A2X!
They have been amazing, Jessica in particular. There software does what it says it does on the Tin. I was using Amaka. Their Customer Service was poor to mediocre at best. When I looked further into their software it was not what it seemed. Links kept breaking, and it brought in transactions that it should not have. Reconciliation was a nightmare and there for VAT calculations was all wrong. You can't afford to muck this stuff up.
A2X held my hand through the entire onboarding process and more. I have Xero, Shopify and Amazon and also use PayPal as a payment gateway and sell all around the world so quite complicated really.
For the extra £20 per month I was super happy to have upgraded to the support service as it has proved invaluable.
I seriously could nt recommend them or Jessica enough.
Thank you for your most kind words, Michael! We're thrilled to hear that Jessica and our software have been a lifesaver for your e-commerce accounting needs.
We understand the importance of accuracy when it comes to your finances, especially with multiple platforms and global sales involved. We're glad we could step in and provide you with the support and reliability you deserve.
Our team is dedicated to making sure that your onboarding process is smooth sailing and that you have all the help you need along the way.
Your recommendation means the world to us and we look forward to continuing to exceed your expectations. If you ever need anything, don't hesitate to reach out - we're here to help. Cheers to accurate accounting and stress-free reconciliations!