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Great customer service. The app is sometimes glitchy with saving new costs, but they're service department is very helpful, friendly and available!
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a great experience with our customer service team! 👏
We're sorry to hear about the glitches you encountered with saving new costs on the app. Rest assured, we're constantly working to improve our software to ensure a seamless experience for all our users.
In the meantime, we're committed to providing friendly, helpful, and available support whenever you need it. Thank you for choosing A2X - we appreciate your business!
We recently implemented A2X across all of our selling channels and honestly I don't know how we functioned without A2X. Highly recommend to anyone using Shopify. Support is great as well, very responsive.
I have been manually recording each transaction in QBO from shopify for over a year. Until I hired this bookkeeping service company and they introduced me to A2X, everything just gets connected and saved me hours of my time.
A2X fully integrates well with Shopify and Xero that make us check the transaction/ revenue / cost easily. The setup is also easy and fast.
Thank you! We appreciate your review here and spreading the good word about A2X.
We are glad to hear that you are happy with our Shopify integration and that the setup went smoothly.
If you will ever need any assistance with our software, there is a support team of amazing individuals eager to help you. We are just a click away, based around the world, easy to talk to, and very supportive. :)
I love the way this app makes accounting for my online sales a breeze. Very happy to have migrated away from our prior app that just caused headaches trying to reconcile our books.
I recently had the pleasure of working with Jessica Danford from the A2X support team, and I couldn't be more satisfied with the level of service I received.
From the get-go, Jessica was incredibly attentive and proactive in resolving the mapping issues I was facing. What stood out to me was her commitment to ensuring that my query was fully resolved. She didn't just provide a one-time solution; she followed up consistently to make sure everything was running smoothly on my end.
In instances where immediate attention was required, Jessica went above and beyond by scheduling emergency calls to address the issues. This level of dedication and customer service is rare and highly commendable.
I am extremely grateful for the support and assistance I've received from A2X, and especially from Jessica. Your team is doing an incredible job, and I couldn't recommend A2X more highly!
Thank you for making my experience so positive. Keep up the excellent work!
Wow! These are the kind of reviews that make all of us smile. Reading about your overall experience, and such a beautiful feedback for Jessica, who deserves all the praise and appreciation possible - we wish to thank you for sharing your kind words and supporting us.
The commitment you described is a value that we consistently nurture throughout A2X - it is the way all teams operate, and having it recognized through your words means a lot to us all.
We are very grateful for a chance to work with you, learn from eachother and smooth out any bumps that might appear on the road. We are in this together, and nothing can stop us if we stay that way :)
both incredibly useful and wonderful customer support. fixes some thorny ecommerce accounting problems and the customer support helped me get set up and rocking quickly and efficiently. would certainly recommend.
Thank you so much for your feedback. We're happy to hear you were rocking quickly and efficiently - we aim to provide all customers with a gold standard of customer support! We appreciation your review and look forward to working with you into the future!
I was using another app which was difficult to use. I had tried A2X with my Amazon Seller account and it was excellent - great documentation and helpful support. I switched my shopify store over and can report it works just as well with shopify!
The support team at A2X is great. They are quick to research and resolve issues. The App makes reporting sales and cost effective for my business owners. It was great working with Jessica on the support team.
Thank you for your review and special mention of our support team. Jess is a superstar, and the whole team is the same, happy to help anytime and we generally have a solution to cover all. Thanks again for your review, we greatly value the feedback.
Great app. Works really well for our retail business and saves a lot of bookkeepers time by including the product sales, sales tax, discounts refunds etc. Maps well with our chart of accounts. Customer support is also fantastic and very helpful if you have questions or are working to get everything set up. I recommend this app.
Thank you so much for your review of A2X. We really appreciate and value your time and support. Saving time with reliable, accurate, automated ecommerce accounting is what we do best and we aim to provide a solution that is efficient but easy for everyone! Thank you for mentioning our amazing support team, we strive to always provide a gold standard service with helpful, available support. Thank you.