I use this app for email marketing, the templates are really good and easy to use and the support is very good. But this app is not working to capture the abandoned checkouts.
We have been trying to contact you without success.
Your Shopify store shows the number of people who click the "Add to cart" button, even if they have not provided an email address.
We cannot send emails if the customer does not provide an email address during the checkout process.
Abandonment Protector Team