Avis (94)
Affiner
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Par note
Good app for making sure your site is compliant to accessibility standards
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen.
They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app?
No, thank you.
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster.
However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you.
We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers.
The app is not glitchy, sometimes subscription fails for various reasons.
Anyway, we did our best to support the customer via all possible channels.
Support was very helpful, easy and quick advice for getting my accessibility statement done, thank you!
Great customer service and a good app. Easy to install with clear widgets.
They are great. Very helpful. A lot of insightful comments. I'd recommend any sites to have a chat with them.
Sachin assisted me to get a customized accessibility statement and put it correctly into my shopify store. I appreciated knowing his background about his own hearing impairment that motivated him to get involved with accessibility software. Thank you!
Great app, excellent support!
Says there is a free plan but when you get to the installation it asks to purchase a subscription
I haven’t had any issues with this app. Today, we need to be ADA compliant and this seems to get the job done. As with anything, it costs money, but why shouldn’t the people who created it get paid? I have been very happy with it so far, no ads have popped up, I renew it when the time comes and don’t allow my service to lapse.
We installed this app to provide accessibility and also prevent lawsuits claiming accessibility problems. App works great. Easy to install. And when I had issues, Sachin was quick to resolve and went to great extents to help me. 10/5 stars!
Thank you for your support. We are able to grow because of customers like you. I thank you for your patience during our support chat session.
We are always happy to help you.